.

- Execute and implement service systems, processes, and standards across dealerships.

- Review, monitor, and improve dealer KPIs and provide necessary support.

- Drive achievement of regional and dealership business plan targets.

- Ensure achievement of DCSI and NPS targets and drive improvement initiatives.

- Review DCSI performance and ensure timely implementation of corrective action plans.

- Monitor critical dealerships based on customer satisfaction and key business KPIs.

- Ensure timely BG renewal and submission of BG funds .

- Follow up on pending spare parts orders and drive achievement of retail targets.

- Monitor and improve dealer profitability and OAR .

- Monitor the implementation of Service and Technical Campaigns at dealerships.

- Monitor vehicle hold-ups, including open ROs for mechanical and body shop repairs, and follow up on parts back orders.

- Address customer grievances and ensure timely and effective resolution.

- Plan and organize marketing activities, service campaigns, and seasonal camps.

- Provide timely reports and updates to KMI HO on regional developments and key service-related matters.

- Provide technical feedback and ensure timely reporting and campaign implementation.

- Ensure adherence to KMI Warranty Policies and guidelines at dealerships.

- Support current workshop development, including site identification, layout finalization, and project follow-up.

- Monitor the development and readiness of workshop infrastructure.





- Ensure timely availability of tools and equipment, including workshop enablers such as tablets, KDS, spare parts racks, and other required equipment.

- Drive manpower recruitment, capability building, and training at dealerships.

- Conduct and follow up on warranty audits and parts scrapping activities.

- Conduct WEP (Workshop Enhancement Program) audits and ensure closure of identified gaps.

- Conduct monthly visits to dealer workshops to maintain high service quality standards in line with KMI guidelines .

Required Skills

- Strong knowledge of Passenger Vehicle Aftersales and Dealer Service Operations .

- Good understanding of dealership Service KPIs and profitability .

- Strong customer-centric approach with excellent grievance-handling skills.

- Good knowledge of workshop processes, warranty, spare parts, and technical campaigns .

- Strong analytical and problem-solving skills with a data-driven approach.

- Ability to identify service gaps and drive effective corrective action plans.

- Strong stakeholder management skills with the ability to influence dealer teams.

Educational Qualification: B. Tech. /B. E.

Years Of Experience

- 5 to 10 years

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 Area Service Field Manager (ASFM) (Gurugram)
🏢 Kia India
📍 Gurugram