4-5 Years Experience CTC details: 6.00 LPA 7.00 LPA
Imp Instructions: Hiring boundary
- Western Line: Churchgate to Virar
- Central Line: CST to Thane
- Harbour Line: Till Mankhurd
Education and Experience:
- Any Graduate can apply however Attorneys will be preferred
- 2- 5 years of Customer/client Service experience is must
Role Summary:
- Responsible for providing level1/2 technical/customer support
- Maintain all type of SLAs and quality standards established by client.
Responsibilities and Duties:
- Responsible to manage all tickets in our ticketing system and prioritize tickets based on severity
- Responsible to provide resolutions as per the playbook, guidelines, training material or based on the discussion with manager
- Responsible to update playbook with recent type of information/resolutions
- Responsible to effectively communicate with client via email/chat/skype calls
- Responsible to update the tracking system with the latest information
- Responsible for maintaining trackers/reports related to the process
- Ensure all SLA/targets are met as per the said deadline
- Responsible for other miscellaneous duties as assigned
Required Skills/Abilities:
- Excellent Communication skills
- Analytical mind set