Bengaluru, Karnataka

Job Summary

Site Reliability Operations Primary Responsibilities • Quickly respond to Monitoring alerts, incident tickets, and email requests coming into Site Reliability Operations.

- Proactively monitor availability and performance of the SAP Ariba Cloud.

Qualifications • Good understanding of Linux OS, configurations, command line skills.

- Good understanding of DNS, NFS, Storage, Network and Web services.
- Good understanding with basic networking concepts TCP/IP stack and OSI layers.
- Quickly able to diagnose and troubleshoot issues in the area of Linux OS &
- Network.
- Experience in troubleshooting Java-based web &
- Database application related issues.
- Knowledgeable in relational database software and concepts, specifically Oracle, MYSQL, and Postgres • Experience with supporting Cloud and SaaS applications a definite advantage • WILLINGNESS TO WORK IN SHIFTS: 24x7 COVERAGE. 5 years of Linux Admin, Linux based Application Support and Production Support experience.
- 2 years Cloud knowledge is preferrable.

Must haves: Python Scripting skill, Linux Hands on and GCP CLI knowledge Job Responsibilities : Site Reliability Operations Primary Responsibilities • Quickly respond to Monitoring alerts, incident tickets, and email requests coming into Site Reliability Operations.

- Proactively monitor availability and performance of the SAP Ariba Cloud.

Qualifications • Good understanding of Linux OS, configurations, command line skills.

- Good understanding of DNS, NFS, Storage, Network and Web services.
- Positive understanding with basic networking concepts TCP/IP stack and OSI layers.




- Quickly able to diagnose and troubleshoot issues in the area of Linux OS &
- Network.
- Experience in troubleshooting Java-based web &
- Database application related issues.
- Knowledgeable in relational database software and concepts, specifically Oracle, MYSQL, and Postgres • Experience with supporting Cloud and SaaS applications a definite advantage • WILLINGNESS TO WORK IN SHIFTS: 24x7 COVERAGE. 5 years of Linux Admin, Linux based Application Support and Production Support experience.
- 2 years Cloud knowledge is preferrable.

Must haves: Python Scripting skill, Linux Hands on and GCP CLI knowledge Skill Requirement : Site Reliability Operations Primary Responsibilities • Quickly respond to Monitoring alerts, incident tickets, and email requests coming into Site Reliability Operations.

- Proactively monitor availability and performance of the SAP Ariba Cloud.

Qualifications • Good understanding of Linux OS, configurations, command line skills.

- Good understanding of DNS, NFS, Storage, Network and Web services.
- Good understanding with basic networking concepts TCP/IP stack and OSI layers.
- Quickly able to diagnose and troubleshoot issues in the area of Linux OS &
- Network.
- Experience in troubleshooting Java-based web &
- Database application related issues.




- Knowledgeable in relational database software and concepts, specifically Oracle, MYSQL, and Postgres • Experience with supporting Cloud and SaaS applications a definite advantage • WILLINGNESS TO WORK IN SHIFTS: 24x7 COVERAGE. 5 years of Linux Admin, Linux based Application Support and Production Support experience.
- 2 years Cloud knowledge is preferrable.

Must haves: Python Scripting skill, Linux Hands on and GCP CLI knowledge Other Requirement : Site Reliability Operations Primary Responsibilities • Quickly respond to Monitoring alerts, incident tickets, and email requests coming into Site Reliability Operations.

- Proactively monitor availability and performance of the SAP Ariba Cloud.

Qualifications • Good understanding of Linux OS, configurations, command line skills.

- Good understanding of DNS, NFS, Storage, Network and Web services

Key Responsibilities

- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing root cause analysis of given issue.
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts.
- To independently resolve tickets within agreed SLA of ticket volume and time.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

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📌 Administrator (Support & Operations) (Bengaluru)
🏢 HCLTech
📍 Bengaluru