Position: Area Collection Manager Retail Collections

Location: Hyderabad

Reporting To: Zonal / Regional Collection Head

Role Overview The Area Collection Manager is responsible for managing frontend retail collections across the assigned geography. The role involves leading a team of Collection Managers and external collection agencies , ensuring timely recoveries, compliance with regulatory norms, and highquality customer engagement while maintaining portfolio health.

Key Responsibilities

- Manage and oversee frontend retail collections (Buckets 0 90 / Early to Mid DPD, as applicable) across the assigned area
- Lead, mentor, and monitor a team of Collection Managers , field officers, and channel partners
- Manage and control collection agencies , including onboarding, performance review, allocation, and incentive management
- Achieve monthly collection efficiency, resolution, and rollback targets
- Track delinquency levels, bucket movement, and aging trends; initiate corrective action plans
- Ensure compliance with RBI guidelines , company policies, and ethical collection practices
- Conduct regular field visits and joint calls to support teams and agencies
- Review daily MIS, dashboards, and performance reports; share insights and action plans
- Handle escalations, customer complaints, and sensitive recovery cases professionally
- Coordinate with Sales,



Credit, and Operations teams to improve portfolio quality and prevent future delinquencies
- Drive training and capability building for internal teams and agency staff
- Ensure accurate documentation and system updates for all collection activities

Key Skills Competencies
- Strong understanding of retail loan products (Personal Loans, LAP, Home Loans, Auto Loans, etc. )
- Handson experience in frontend collections operations
- Team leadership and agency management skills
- Ability to work with data, MIS, and performance metrics
- Robust negotiation, customer handling, and conflict resolution skills
- Sound knowledge of legal and regulatory frameworks related to collections
- High integrity with a customercentric yet firm approach

Experience Qualification
- 8 15 years of experience in retail collections within Banking / NBFCs
- Minimum 3 5 years in a people and agency management role
- Graduate / MBA preferred
- Prior experience handling Hyderabad / Telangana market is an added advantage

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 ACM-Collections Retail Front End - Professional (Hyderabad)
🏢 Aditya Birla Insulators
📍 Hyderabad