Company Description ECA Global is a leading private higher education group founded in Australia, with multiple higher education brands across Sydney, Brisbane, Melbourne, Perth, and Parramatta. The organization has expanded its footprint with current campuses in the UK and operates across Europe, China, the Philippines, Brazil, Nepal, and India. Each year, ECA Global welcomes around 15,000 students from around the world, offering diverse academic programs and international learning pathways.

The group focuses on delivering quality education, global mobility, and student support services that help learners succeed in competitive international environments.

Role Description

- Manage Inquiries: Promptly handle incoming leads and prospective student inquiries via phone, email, digital chat, and walk-ins at our Bengaluru campus.
- Consultative Counselling: Conduct professional one-on-one sessions to evaluate students' academic backgrounds, career goals, and match them with appropriate undergraduate or postgraduate programs (e.g., BSc Business Management, BSc Business Analytics, MA/MSc programs).
- Guidance & Transparency: Provide clear, accurate information regarding UK academic entry requirements, fee structures, global qualification value, and application deadlines.
- Pipeline Management & Target Achievement: Maintain an active follow-up pipeline, nurture prospective applicants, and consistently achieve or exceed monthly and quarterly admission and enrollment targets through effective lead conversion and student engagement.
- CRM & Reporting: Log and maintain accurate records of all student interactions, follow-ups,



and application milestones using the internal CRM system.
- Outreach & Events: Represent Birkbeck, University of London at local education fairs, school visits, webinars, and campus information sessions.
- Cross-Functional Collaboration: Coordinate smoothly with marketing, academic administration, and processing teams to fast-track applications and resolve student queries.

Requirements & Qualifications

- Education: Bachelor’s degree in Business Administration, Communications, Psychology, International Relations, or a related field.
- Experience: Minimum of 1 to 3 years of proven experience in student recruitment, admissions counselling, or inside sales (background in international education or EdTech is a strong plus).
- Communication Skills: Impeccable verbal and written English communication skills, coupled with stellar active-listening abilities.
- Interpersonal Approach: A welcoming, patient, and persuasive demeanor capable of building immediate trust with students and parents alike.
- Goal-Oriented: Highly motivated, comfortable thriving in a metrics-driven environment, and committed to targets.
- Tech Proficiency: Hands-on experience with CRM software, MS Office suite, and virtual meeting platforms (Zoom, Google Meet).

What We Offer

- Global Exposure: An opportunity to work at the forefront of international higher education cross-border expansion in India.
- Career Growth: Transparent progression pathways within a fast-growing global organization.
- Energetic Work Culture: A collaborative, inclusive, and forward-thinking environment located in a premier business hub.

📌 Academic Counsellor (Bengaluru)
🏢 ECA Global
📍 Bengaluru