The Academic Operations professional will be responsible for coordinating and managing the day-to-
day academic activities of the organisation, ensuring smooth execution of classes, workshops,
masterclasses, examinations, faculty engagements, student communications, and other academic initiatives. The role requires strong coordination, attention to detail, documentation, and stakeholder-
management skills.
Required Qualification / Skills:
Bachelor’s degree or an equivalent combination of education and experience
Must be good in Microsoft Office (Word, Excel, Powerpoint)
Must be well versed with operating various job portals, softwares
Excellent written and oral communication skills
Proficiency in CRM softwares
Should be curious and passionate and constantly experimenting with emerging tools and best practices.
Essential Duties and Responsibilities:
Timely and smooth execution of academic programmes
Accuracy and completeness of academic records
Faculty and participant coordination effectiveness
Timely completion of academic documentation and reports
Participant / Faculty satisfaction
Adherence to academic schedules and processes
Effective coordination with internal and external stakeholders
Reduction in operational errors and delays
Working on new ideas, automation, etc
Identifying current market strategies
Hassle – free daily academic operations of the company
Database Management & Analytics
Data analysis and ascertaining accuracy of data
Identify project issues and present alternatives to resolve them
Liasoning with Website and CRM Agencies for backend operations
CMS Management
CRM Management
Liasoning with Agencies for SMS and Whatsapp Integration
Assisting in Academic Work - Presentation development
Prepare monthly update report of the meeting scheduled with the agencies to track the performance
Overall responsibility for the effective co-ordination and integration of administrative, technical and academic support functions.
Development and implementation of management processes to support the delivery of the
Organisation’s objectives.
Liaise on behalf of the Organisation with support sections at a strategic level.
To represent the Organisation at regular meetings of all Operations Managers.
To develop, implement and monitor procedures and a working environment that will secure the wellbeing and safety of all staff.
To assist the Academic Head in ensuring that the strategic and operational planning,
management and monitoring of the Organisation’s finances are sound; and financial resources are deployed in ways that are aligned with the Organisation’s strategic aims and objectives.
To keep under review the organisational structures, resource allocation and deployment and to bring about changes where necessary in the pursuit of strategic aims and objectives.
Independently research issues, identify solutions and make recommendations for policies and process improvements
Maintains department/unit project queue in Workfront.
Build and maintain relationships with internal and external university partners.
Act as liaison with various departments across campus.