Roles and Responsibility
Manage and oversee daily operations to ensure efficiency and productivity.
Develop and implement process improvements to increase quality and reduce costs.
Lead and motivate a team of operations staff to achieve goals.
Analyze operational data to identify trends and areas for improvement.
Collaborate with other departments to align operations with business objectives.
Ensure compliance with company policies and procedures.
Job Requirements
Proven experience in operations management or a related field.
Strong leadership and communication skills.
Ability to analyze complex data and make informed decisions.
Excellent problem-solving and time management skills.
Experience in managing and motivating a team.
Solid understanding of operational processes and procedures.
Ability to work in a rapid-paced setting and adapt to changing priorities.
Company name: TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED, industry: BPO / Call Centre.