Job Description – Shift Supervisor

Job Title: Shift Supervisor
Department: Operations
Reports To: Operations Manager / Store Manager
Location: Pune Nibm ( Tribeca Street )
Employment Type: Full-time

Job Summary

The Shift Supervisor is responsible for managing day-to-day operations during an assigned shift, ensuring smooth workflow, excellent customer service, staff productivity, and compliance with company policies and safety standards.

Key Responsibilities
Supervise and coordinate employees during the assigned shift.
Allocate duties and ensure adequate staff coverage.
Monitor employee attendance, punctuality, grooming, and performance.
Ensure smooth day-to-day operations and achievement of shift targets.
Maintain high standards of customer service and resolve customer concerns promptly.
Monitor inventory, stock levels, equipment, and operational requirements.
Ensure workplace cleanliness, safety, and hygiene standards are maintained.
Handle opening and closing procedures, including cash and documentation where applicable.
Prepare shift reports and communicate operational updates to management.
Train, guide, and motivate team members.
Address staff issues and escalate reliable matters to management.
Ensure company policies, SOPs, and statutory requirements are followed.




Coordinate handover between shifts to ensure continuity of operations.
Support the manager in achieving sales, productivity, quality, and cost-control targets.

Required Qualifications
Graduate or equivalent qualification preferred.
2–4 years of relevant operational or supervisory experience.
Previous experience in a team-lead or supervisory role is preferred.
Valuable communication and interpersonal skills.
Basic computer and reporting skills.
Ability to work in shifts, including weekends and holidays when required.

Key Skills
Team leadership
Staff scheduling and supervision
Customer service
Problem-solving
Communication
Time management
Inventory/operations management
Conflict resolution
Reporting and documentation
Decision-making under pressure

Key Performance Indicators (KPIs)
Shift productivity and target achievement
Customer satisfaction
Attendance and staff discipline
Operational efficiency
Stock/inventory accuracy
Quality and safety compliance
Reduction in operational errors and complaints
Timely completion of shift reports and handovers

Pay: ₹20,000.00 - ₹25,000.00 per month

Advantages:
Health insurance
Provident Fund

Work Location: In person

📌 Shift Supervisor Pune
🏢 Team HR
📍 Pune