Job Title: Technical Support Executive - International Voice Process
Job Type: Full-Time | Permanent
We are hiring Technical Support Executives for an International Voice Process. If you have excellent communication skills and a passion for providing technical assistance to customers, this is a great opportunity to build your career with a leading organization.
Key Responsibilities
Handle inbound customer calls from international clients.
Troubleshoot basic to intermediate technical issues.
Provide accurate and timely resolutions while ensuring excellent customer satisfaction.
Document customer interactions and update support records.
Escalate unresolved technical issues to the appropriate teams when required.
Meet quality, productivity, and customer service targets.
Eligibility
Graduates and Undergraduates can apply.
Fluent English communication (C1 Level) is mandatory.
Excellent verbal communication, listening, and problem-solving skills.
Comfortable working in rotational shifts.
Preferred Skills
Basic knowledge of computer hardware, software, networking, and operating systems.
Customer-focused approach with strong analytical skills.
Ability to work in a quick-paced environment.
Perks
Attractive Salary Package
Performance-Based Incentives
Career Growth Opportunities
International Work Workplace
Training and Development Programs