v Job Title: L1 IT & Cloud Support Engineer

v Grade: L1 (Junior / Service Desk & On-Site Support)

v Deployment Location: On-Site at Client Site [Aundh, Pune]

v Employer: GenXcel Info Solutions

v Experience: 1 to 3 Years

Role Summary

The L1 IT & Cloud Support Engineer will serve as the primary on-site point of contact for day-to-day IT operations, desktop support, network troubleshooting, and basic cloud user management at Client Location. This role ensures high uptime for end-user devices, assists users with Google Workspace/Gemini tools, and acts as the initial triage point for IT service tickets.

Key Responsibilities

· End-User & On-Site Support:

o Provide hands-on hardware and software support for laptops, desktops, printers, scanners, and conference room AV systems.

o Assist users with onboarding, offboarding, password resets, and account provisioning in Google Workspace.

o Provide end-user guidance on using Google Gemini AI integrations within Google Workspace (Docs, Sheets, Gmail).

· Basic Cloud & Systems Administration:

o Monitor cloud resources, virtual machine (VM) health, and backup alerts under the guidance of the L2/L3 team.

o Manage basic access controls, group permissions, and shared drive privileges.

· Network & Connectivity Troubleshooting:

o Resolve local office Wi-Fi, LAN connectivity, VPN access, and internet routing issues.

o Perform basic patching, cable management,



and device connectivity checks in server racks.

· Incident Management & Escalation:

o Log, track, and manage tickets using the company ITSM ticketing tool within agreed SLAs.

o Escalate complex server, cloud configuration, or network outage incidents to the L2 Engineer or vendor support.

Required Technical Skills & Qualifications

· Education: Graduate (B.Sc / BCA / B.Tech) or Diploma in IT/Computer Science/Networking.

· Experience: 1–3 years in IT helpdesk, desktop support, or system administration.

· Core Skills:

o Robust working knowledge of Windows 10/11, macOS, and mobile operating systems.

o Proficiency in Google Workspace Admin Console (managing users, groups, licenses).

o Familiarity with Google Gemini for Workspace applications.

o Basic understanding of networking fundamentals (TCP/IP, DHCP, DNS, Wi-Fi Access Points, VPNs).

o Basic familiarity with Cloud concepts (GCP, AWS, or Azure).

· Certifications (Preferred): Google Workspace Administrator Certification, CompTIA Network+, or Microsoft MD-102.

To apply, please submit your resume along with a brief description experience to [HR @ gxcel.com], Subject Line: L1 Support Engineer [Name]

Pay: ₹24,000.00 - ₹40,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Cloud Support Engineer (India)
🏢 Genxcel Info Solutions Private
📍 India