- Job Description: • Process performance – as per agreed KPIs
- Quality and productivity Improvement
- Customer Satisfaction
- Level of subject matter expertise
- Process minimum transaction to sustain process knowledge
- Responsibilities: Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Provide coaching and feedback to team members to enable them to improve their performance.
- Assist current hires such that they are productive on the floor in the shortest possible time frame.
- Handle escalations.
- Provide inputs on process and system to the team members.
- Client Interaction, where required at the level of Supervisors.
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
Qualifications: Graduate
📌 Annuity BO PHS (Uttar Pradesh)
🏢 EXL Service
📍 Uttar Pradesh
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.