- Retail Order Management: Receive, process, and track retail orders from order confirmation to dispatch.
- Order Coordination: Coordinate with warehouse, production, and dispatch teams to ensure orders are processed accurately and on time.
- Timely Dispatch: Monitor order status and ensure all confirmed orders are dispatched within the committed timelines.
- Client Relationship Management: Maintain robust relationships with retail clients and act as the primary point of contact for order-related communication.
- Order Follow-ups: Regularly follow up with internal teams and clients regarding pending orders, stock availability, payments, and dispatch status.
- Client Communication: Keep clients updated on order status, expected dispatch dates, delays, and other relevant information.
- Issue Resolution: Address client queries, complaints,



and order-related issues promptly and coordinate internally for quick resolution.
- Order Accuracy: Ensure correct product, size, quantity, pricing, billing, and shipping details before order processing and dispatch.
- Cross-Functional Coordination: Work closely with Sales, Warehouse, Accounts, Production, and Logistics teams for smooth order execution.
- Customer Satisfaction: Ensure a smooth end-to-end order experience and maintain high levels of client satisfaction.
- Performance Reporting: Prepare regular reports on order status, dispatch timelines, pending orders, and client issues.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Client Engagement & Operations Executive (Jalandhar)
🏢 KOHLI SPORTS
📍 Jalandhar