SK Translines Pvt. Ltd. is looking for a professional, responsible, and customer-focused Customer Care Support Executive to join our Customer Care / Operations team. The candidate will be responsible for handling customer queries, providing timely shipment and delivery updates, coordinating with Operations, Accounts, Logistics, Branch teams, drivers, and transporters, and ensuring effective resolution of customer requirements.

The ideal candidate should have excellent communication skills, a professional attitude, strong follow-up and coordination abilities, and the ability to handle multiple customer queries efficiently. Basic knowledge of logistics and transportation processes such as LR booking, vehicle tracking, shipment status, delivery coordination, POD, E-way Bill, and billing coordination will be preferred.

Key Responsibilities

- Handle customer calls, emails, WhatsApp messages, and other official communication.
- Understand customer requirements and provide accurate and timely information.
- Maintain professional and polite communication with customers.
- Coordinate with the Operations team regarding shipment and vehicle status.
- Provide timely updates regarding vehicle movement, loading, dispatch, and delivery.
- Handle customer queries related to LR booking, LR status, and documentation.
- Follow up with Operations for pending shipment and delivery information.
- Coordinate regarding POD and delivery confirmation.
- Handle customer complaints professionally and ensure timely resolution.
- Record and track customer queries, complaints, and pending requirements.
- Coordinate with the Accounts Department regarding billing, invoices, payments, and outstanding-related queries.
- Follow up with Branch teams,



drivers, transporters, and other departments as required.
- Escalate serious or unresolved customer issues to the concerned senior.
- Maintain updated customer records and communication details.
- Maintain proper records of customer complaints and resolutions.
- Follow up on all pending customer requirements until proper closure.
- Prepare daily, weekly, and monthly customer care reports/MIS.
- Collect customer feedback and communicate important concerns to management.
- Support customer relationship management and customer retention.
- Ensure customer information and company data are kept confidential.
- Maintain proper email and WhatsApp communication with customers.
- Ensure all information provided to customers is verified and accurate.
- Follow company policies, procedures, and customer service standards.
- Complete assigned tasks within the required timelines.

Required Skills & Qualifications

- Graduate preferred.
- 1–3 years of relevant experience preferred.Freshers can also apply
- Experience in Customer Care, Logistics, Transportation, Operations, or Back Office will be an advantage.
- Excellent verbal and written communication skills.
- Good Hindi, English, and Marathi communication skills.
- Solid customer-handling and problem-solving skills.
- Good follow-up and coordination abilities.
- Good knowledge of MS Office and MS Excel.
- Good documentation and record-keeping skills.
- Ability to handle multiple tasks and work under pressure.
- Professional, polite, and customer-focused approach.
- Basic knowledge of logistics operations is preferred.

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Customer Care Executive (India)
🏢 SK Translines
📍 India