Primary ResponsibilitiesFront Office Management

- Welcome and assist all visitors, clients, patients, and candidates in a professional and friendly manner.
- Maintain a clean, organized, and professional reception area.
- Register visitors and maintain visitor records.
- Schedule and manage appointments and meeting calendars.
- Handle incoming and outgoing correspondence, courier services, and documents.
- Maintain attendance records and visitor logs.
- Coordinate with different departments to ensure smooth daily operations.
- Provide accurate information about the organization's services and programs.
- Handle basic administrative and clerical tasks as assigned.

Telecalling Responsibilities

- Answer incoming calls promptly and professionally.
- Make outbound calls to prospective clients, patients, students, and corporate partners.
- Explain the organization's services, programs, and offers clearly.
- Follow up with inquiries, appointments, admissions, and leads.
- Maintain daily call records and update the CRM or database.
- Convert inquiries into confirmed appointments or registrations whenever possible.
- Handle customer questions politely and resolve basic concerns.
- Escalate complex issues to the appropriate department.

Customer Service

- Maintain a positive and qualified attitude at all times.
- Ensure every visitor and caller receives excellent customer service.
- Handle complaints calmly and professionally.
- Maintain confidentiality of all client and company information.

Administrative Responsibilities





- Prepare daily, weekly, and monthly reports.
- Maintain accurate digital and physical records.
- Support HR, marketing, and management teams when required.
- Assist in organizing meetings, training sessions, and company events.
- Ensure office supplies are stocked and report shortages.

Skills Required

- Excellent communication skills in English and Malayalam (additional languages are an advantage).
- Strong interpersonal and customer service skills.
- Good computer knowledge (MS Office, Email, Internet, CRM).
- Professional appearance and positive attitude.
- Good time management and organizational skills.
- Ability to multitask and work under pressure.
- Strong problem-solving and communication abilities.

Key Performance Indicators (KPIs)

- Timely attendance and punctuality.
- Professional handling of visitors and phone calls.
- Daily call targets achieved.
- Appointment conversion rate.
- Customer satisfaction.
- Accuracy in documentation and reporting.
- Teamwork and cooperation with all departments.

Code of Conduct

- Maintain professionalism and confidentiality at all times.
- Treat every client, patient, visitor, and colleague with respect.
- Follow company policies and standard operating procedures.
- Wear professional attire and maintain proper grooming.
- Represent the organization positively in all interactions.

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 front office executive cum tele caller (Kozhikode)
🏢 hugcare health private
📍 Kozhikode