We are looking for a proactive, technically oriented, and detail-focused ERP Administrator to manage and support the company's ERP systems, business applications, user access, workflows, data, and day-to-day system operations.

The ideal candidate should have a good understanding of business processes and ERP administration, with the ability to work closely with management and different functional teams to ensure that technology effectively supports business operations.

Knowledge of Bitrix24 will be an added advantage.

Key Responsibilities

- Administer and maintain the company's ERP and business management systems.
- Manage user accounts, roles, permissions, access controls, and system configurations.
- Configure and maintain workflows, business processes, forms, fields, and automation.
- Support departments in effectively using ERP and business applications.
- Monitor system performance, data integrity, and operational issues.
- Troubleshoot user and system-related issues and coordinate with technical support when required.
- Maintain accurate and up-to-date master data within the ERP system.
- Support CRM, sales, HR, finance, operations, and other business modules as applicable.
- Generate and maintain management reports, dashboards, and operational reports.
- Assist in implementing new ERP features, modules, integrations, and process improvements.
- Identify opportunities to automate repetitive business processes and improve operational efficiency.
- Coordinate with vendors, software providers, and implementation partners when required.
- Maintain system documentation, user guides, process documentation, and configuration records.
- Conduct basic user training and provide ongoing support to employees.




- Monitor data security, access controls, backups, and compliance with internal policies.
- Assist management in analysing business requirements and translating them into system requirements.
- Support data migration, system upgrades, testing, and implementation activities.
- Maintain confidentiality and security of company and customer information.
- Perform other ERP, system administration, and business technology responsibilities as assigned.

Required Qualifications

- Bachelor's degree or Diploma in Information Technology, Computer Applications, Computer Science, Business Administration, or a related discipline.
- 1–3 years of experience in ERP administration, CRM administration, business application support, or a similar role.
- Good understanding of business processes and workflow management.
- Strong analytical and problem-solving skills.
- Positive understanding of databases, data management, and system administration.
- Ability to troubleshoot application and user-related issues.
- Good communication and interpersonal skills.
- Strong attention to detail and ability to maintain data accuracy.
- Proficiency in Microsoft Office / Google Workspace and related business productivity tools.

Preferred Skills

- Bitrix24 administration and configuration – added advantage.




- CRM and sales pipeline management.
- Workflow automation and process optimization.
- User and access management.
- Business reporting and dashboards.
- ERP/CRM integrations and API concepts.
- Basic understanding of SQL and databases.
- Experience with cloud-based business applications.
- Data migration and system implementation.
- Understanding of HR, sales, finance, operations, and project management workflows.
- Familiarity with AI-powered business automation tools.
- Ability to work independently and collaborate with cross-functional teams.

What We Offer

- Opportunity to work with a growing consulting and business transformation organization.
- Exposure to multiple business functions and industries.
- Hands-on experience with ERP, CRM, automation, and digital transformation initiatives.
- Opportunity to work with Bitrix24 and other modern business technology platforms.
- Learning and career development opportunities.
- Collaborative and professional work environment.
- Opportunity to contribute to process improvement and technology-enabled business transformation.
- Performance-based career growth.

Ideal Candidate

The ideal candidate is someone who does not simply manage software, but understands how businesses work and can use technology to make those businesses more efficient.

You should enjoy solving problems, improving processes, helping people use technology effectively, and finding opportunities to automate and simplify work.

Pay: ₹20,000.00 – ₹30,000.00 per month

Work Location: In person

Location: Kochi, Kerala

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 ERP Administrator (India)
🏢 COTROU
📍 India