We are looking for an experienced Calling Executive to handle customer and client calls, followups, and coordination. The ideal candidate should have excellent communication skills and previous experience in customer/client calling.
Key Responsibilities
- Handle inbound and outbound calls with customers and clients.
- Follow up with customers regarding orders, requirements, payments, and deliveries.
- Respond professionally to customer queries and provide appropriate information.
- Coordinate with internal teams to resolve customer requirements.
- Maintain records of calls, customer interactions, and follow-ups.
- Regularly follow up with existing customers and maintain good relationships.
- Handle customer concerns and escalate issues when required.
- Maintain basic records and reports using Excel/Tally.
- Prepare daily calling and follow-up reports.
Requirements
- 2–5 years of experience in customer calling, client coordination, telecalling, or a similar role.
- Excellent verbal communication skills.
- Valuable Hindi and English communication.
- Confident and professional while speaking with customers/clients.
- Basic knowledge of MS Excel and Tally preferred.
- Good follow-up and coordination skills