Key Responsibilities

Saudi Sales Calls

* Attend and manage incoming sales calls from Saudi Arabia.

* Communicate professionally with customers and understand their requirements.

* Record every enquiry and create/update the corresponding lead in the CRM.

* Follow up on missed calls and ensure every potential customer receives a timely response.

* Identify urgent, high-value and priority enquiries and escalate them to the Sales Manager.

WhatsApp Sales Management

* Monitor the company’s official Saudi WhatsApp sales channels.

* Respond to customer enquiries professionally in Arabic and English.

* Capture all WhatsApp enquiries as CRM leads.

* Ensure no WhatsApp enquiry is overlooked or left without follow-up.

Sales Email Monitoring

* Monitor incoming sales emails and RFQs.

* Identify new leads, enquiries and customer requirements.

* Register and categorize every enquiry in the CRM.

* Coordinate with the relevant sales team for quotation and follow-up.

* Track pending responses and ensure timely action.

Lead Distribution – Regional Pods

The Senior Sales Coordinator will be responsible for routing every qualified lead to the correct regional sales pod based on the customer’s location.

* Identify the customer’s city / region in Saudi Arabia.

* Assign leads to the appropriate regional Sales Pod / Business Development Executive.

* Ensure leads are transferred immediately with complete customer information and requirements.





* Monitor whether the assigned sales team has contacted the customer.

* Follow up on unactioned leads and escalate delays.

* Maintain complete visibility of the lead journey from enquiry → assignment → follow-up → quotation → closure.

Lead Control & Reporting

* Maintain the central Saudi Sales Lead Desk.

* Monitor calls, WhatsApp, emails and CRM activities.

* Ensure ZERO leads are missed.

* Prepare daily lead reports covering:

* New leads received

* Leads assigned

* Leads pending

* Missed calls

* Pending follow-ups

* Quotations required

* Converted / lost leads

* Monitor response time and sales team follow-up.

* Escalate important or unattended opportunities to management.

Language Requirement

Arabic – REQUIRED

The candidate must be able to speak and understand Arabic confidently and communicate professionally with Saudi customers.

English – REQUIRED

Arabic-speaking candidates with experience dealing with Saudi customers will be strongly preferred.

Candidate Profile

* 3–5+ years of experience in sales coordination, inside sales, customer service or sales operations.

* Previous experience handling Saudi/GCC customers is highly preferred.

* Strong telephone and customer communication skills.

Pay: ₹14,909.91 - ₹43,381.56 per month

Perks:

- Cell phone reimbursement
- Paid sick time

Work Location: In person

📌 SENIOR SALES COORDINATOR (India)
🏢 Adprix Arabia
📍 India