As a Senior Software Engineer I, you will help advance Mission Control’s Automation First strategy by engineering scalable, reliable automation capabilities that reduce operational toil, accelerate incident remediation, and improve service availability. This role will focus on building and evolving automation solutions across the Mission Control ecosystem, including using automation framework Incident Pilot, AIOps integrations, event-driven remediation workflows, self-healing patterns, observability-driven triggers, and automation enablement during onboarding. You will partner closely with Operations Engineering, Tools Engineering, SRE, App Support, and onboarding teams to convert repeatable production support activities into governed, measurable, and resilient automations.

Bachelor’s degree in Computer Science, Computer Engineering, or comparable experience. 6+ years of software engineering experience in a professional workplace, with hands-on experience building production-grade services, integrations, scripts, APIs, or automation workflows using Java, Python, or similar technologies.

- Experience designing, developing, testing, and supporting automation solutions for production operations, incident management, observability, or reliability engineering use cases.
- Knowledge of distributed, multi-tiered systems, algorithms, NoSQL databases, relational databases, APIs, and event-driven integration patterns.
- Experience implementing large-scale automations such as self-healing, pod scaling, job retriggers, component-based testing, health checks, incident enrichment, or automated rerouting.
- Experience with CI/CD environments and frameworks, including GitHub, Jenkins, automated testing, build pipelines, and deployment pipelines.
- Practical experience implementing integration solutions, including REST APIs, batch and real-time processing, Kafka, messaging platforms, or workflow orchestration tools.
- Understanding of observability and cloud-native principles, including monitoring, alerting, service discovery, circuit breakers, distributed tracing, dashboards, and operational telemetry.
- Experience translating SOPs, runbooks, incident patterns,



and production support activities into reliable, repeatable automation workflows.
- Working knowledge of AI-enabled development tools, AIOps concepts, and responsible use of AI-assisted engineering workflows.
- Understanding of governance, access controls, auditability, error handling, and production readiness considerations for automation platforms.
- Experience with automated, functional, integration, and performance testing to validate automation correctness and stability.
- Ability to communicate technical designs, risks, tradeoffs, and operational impact clearly with engineering and operations partners.
Strong analytical thinking, ownership, curiosity, continuous learning, and continuous improvement mindset.

Preferred Qualifications

- Experience building or supporting incident automation platforms, workflow engines, event-driven remediation tools, or self-healing operational capabilities.
- Experience with Mission Control-adjacent tooling or patterns such as IncidentPilot, ServiceNow integrations, Event and Incident Pipelines, Kafka-based event ingestion, AIOps workflows, or observability-driven automation.
- Experience working with automation platforms such as Ansible, EAP-style execution platforms, runbook automation, or enterprise orchestration tools.
- Experience building production APIs, operational dashboards, reporting views, automation audit trails, or self-service configuration capabilities.
- Experience using AI to identify automation opportunities, improve incident triage, support SOP discovery, assist with configuration creation, or accelerate engineering delivery.
- Experience partnering with SRE, App Support, Operations Engineering, Observability,



or onboarding teams to standardize support activities and reduce manual operational effort at scale.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Senior Software Engineer I (India)
🏢 American Express
📍 India