Job Title: Chat Support Executive

Company: UJP Technologies

Location: Salt Lake, Sector 5, Kolkata (Work from Office)

Employment Type: Full-Time

Openings: 2

Compensation: ₹15,000 – ₹18,000 / month (In-Hand)

Shift Timings: 11:00 AM – 7:00 PM (Monday to Saturday | Sundays Fixed Off)

Key Responsibilities

- Handle incoming real-time chat inquiries promptly, professionally, and accurately.
- Diagnose customer issues, provide effective troubleshooting, and escalate complex technical queries to the relevant teams.
- Maintain high customer satisfaction ratings by adhering to standard operating procedures and response-time SLAs.
- Document customer interactions, feedback, and recurring issues clearly in the internal ticketing system.
- Multitask efficiently across concurrent chat sessions without compromising service quality.

Candidate Requirements

- Experience: 0 to 1 year of proven experience in a live chat support or non-voice customer service role.
- Language Proficiency:



Mandatory trilingual fluency in English, Hindi, and Bengali (both written and spoken).
- Typing Speed: Fast, accurate typing skills with high attention to spelling, tone, and grammar.
- Skills: Strong problem-solving abilities, patience, and a professional digital demeanor.
- Availability: Immediate joiners are strongly preferred.

Job Highlights & Benefits

- Day shifts only (11:00 AM – 7:00 PM) with fixed Sunday offs.
- Prime office location in the IT hub of Salt Lake, Sector 5.
- Cooperative environment with clear pathways for skill growth in customer experience operations.

Pay: ₹15,000.00 - ₹18,000.00 per month

Language:

- Hindi (Preferred)
- Bengali (Preferred)
- English (Preferred)

Location:

- Kolkata, West Bengal (Preferred)

Work Location: In person

📌 Chat Support Executive (India)
🏢 UJP Technologies
📍 India