Chennai, Tamil Nadu
Job Summary
Software installation & upgrade
Performance monitoring
User Management
Device configuration and control
Networking - TCP/IP Management
Disk management
Work Management
Security and user authority administration
PTF installation and management
LPAR management
Hardware troubleshooting
Problem determination and solution
Auditing
BRMS Management
Client Access installation and maintenance
Documentation & Ticket Handling
Sound knowledge on AS/400 Operations & Sys. Admin
User profiles management
Disk management
Work management
PTF management
Security management
BRMS services
Excellent communication and conversation skills (Verbal & Written)
Good documentation skills
Good working knowledge in MS OFFICE
Should have a positive customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
Should be worked on Production systems
Working Knowledge on Remedy or any other ticketing tools
Should be familiar with ITIL processes

Key Responsibilities
Software installation & upgrade
Performance monitoring
User Management
Device configuration and control
Networking - TCP/IP Management
Disk management
Work Management
Security and user authority administration
PTF installation and management
LPAR management
Hardware troubleshooting
Problem determination and solution
Auditing
BRMS Management
Client Access installation and maintenance
Documentation & Ticket Handling
Sound knowledge on AS/400 Operations & Sys. Admin
User profiles management
Disk management
Work management




PTF management
Security management
BRMS services
Excellent communication and conversation skills (Verbal & Written)
Positive documentation skills
Good working knowledge in MS OFFICE
Should have a good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
Should be worked on Production systems
Working Knowledge on Remedy or any other ticketing tools
Should be familiar with ITIL processes

Skill Requirements
Software installation & upgrade
Performance monitoring
User Management
Device configuration and control
Networking - TCP/IP Management
Disk management
Work Management
Security and user authority administration
PTF installation and management
LPAR management
Hardware troubleshooting
Problem determination and solution
Auditing
BRMS Management
Client Access installation and maintenance
Documentation & Ticket Handling
Sound knowledge on AS/400 Operations & Sys. Admin
User profiles management
Disk management
Work management
PTF management
Security management
BRMS services
Excellent communication and conversation skills (Verbal & Written)
Good documentation skills
Good working knowledge in MS OFFICE




Should have a good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
Should be worked on Production systems
Working Knowledge on Remedy or any other ticketing tools
Should be familiar with ITIL processes

Other Requirements
Software installation & upgrade
Performance monitoring
User Management
Device configuration and control
Networking - TCP/IP Management
Disk management
Work Management
Security and user authority administration
PTF installation and management
LPAR management
Hardware troubleshooting
Problem determination and solution
Auditing
BRMS Management
Client Access installation and maintenance
Documentation & Ticket Handling
Sound knowledge on AS/400 Operations & Sys. Admin
User profiles management
Disk management
Work management
PTF management
Security management
BRMS services
Excellent communication and conversation skills (Verbal & Written)
Good documentation skills
Good working knowledge in MS OFFICE
Should have a good customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL’s value and its methodology
Should be worked on Production systems
Working Knowledge on Remedy or any other ticketing tools
Should be familiar with ITIL processes

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📌 Sr Technical Lead (Support & Operations) (India)
🏢 HCLTech
📍 India