Position Name: E-Commerce Executive
Location: Surat, Gujarat
Experience: 1–2 Years
Reporting To: E-Commerce Manager / Business Head
Employment Type: Full-Time
Working Hours: Monday to Saturday | 10:00 AM to 7:00 PM

Profile Summary

We are looking for an E-Commerce Executive to manage day-to-day online sales operations, product listings, order processing, marketplace coordination, inventory updates, and customer queries. The candidate will be responsible for ensuring smooth and accurate execution of e-commerce activities.

Key Responsibilities

- Manage day-to-day operations of e-commerce platforms and online marketplaces.
- Create, update, and maintain product listings, including product descriptions, images, specifications, pricing, and inventory.
- Process and monitor online orders from order confirmation to dispatch and delivery.
- Coordinate with the Warehouse and Dispatch teams for timely order fulfillment.
- Monitor online inventory and ensure stock availability is accurately updated.
- Manage product pricing, offers, discounts, and promotions as per company guidelines.
- Track order status, cancellations, returns, replacements, and refunds.
- Coordinate with marketplace teams regarding operational or order-related issues.
- Handle customer queries received through e-commerce platforms and ensure timely resolution.
- Monitor product ratings, reviews, and customer feedback.
- Prepare daily/weekly/monthly sales and order reports.




- Track sales performance, order volume, cancellations, returns, and other key metrics.
- Identify issues affecting online sales and coordinate with the concerned teams for resolution.
- Maintain proper records of online orders, invoices, returns, and related documents.
- Support digital marketing and promotional activities for online channels.
- Ensure accurate product information and pricing across all online platforms.
- Coordinate with Accounts for payment, reconciliation, and marketplace-related requirements.
- Ensure all e-commerce processes are followed as per company policies.

Education

- Graduate in any discipline.
- Diploma/Certification in E-Commerce, Digital Marketing, or a related field will be an advantage.

Required Skills

- 1–2 years of experience in E-Commerce Operations.
- Experience with online marketplaces or e-commerce platforms.
- Good knowledge of MS Excel and basic reporting.
- Basic understanding of inventory and order management.
- Good communication and coordination skills.
- Strong attention to detail and accuracy.
- Positive analytical and problem-solving abilities.
- Ability to manage multiple orders and tasks simultaneously.
- Good customer-handling skills.
- Ability to work independently as well as in a team.

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 E-Commerce Executive (India)
🏢 Dolphy India
📍 India