Key Responsibilities

- Welcome and assist customers with a professional and courteous approach.
- Handle customer queries, complaints, feedback, and service requests.
- Follow up with customers regarding orders, repairs, alterations, deliveries, and other services.
- Handle customer calls, WhatsApp messages, and other communication channels.
- Coordinate after-sales services and ensure timely resolution of customer concerns.
- Take customer feedback and maintain proper records.
- Assist in customer retention and relationship-building activities.
- Ensure proper communication regarding delivery timelines and service commitments.
- Escalate serious complaints or unresolved issues to the concerned senior/manager.
- Maintain customer confidentiality and follow company policies.
- Ensure a high standard of customer experience and satisfaction.





Required Skills

- Excellent communication and interpersonal skills.
- Customer-focused and polite personality.
- Robust follow-up and coordination skills.
- Ability to handle difficult customers professionally.
- Good listening and problem-solving skills.
- Presentable and well-groomed personality.

Qualification

- Graduate in BBA, B.Com, MBA, or any relevant field preferred.
- Experience in jewellery, retail, hospitality, banking, luxury retail, or customer service will be an advantage.

Call HR on +91-XXXXXXXXXX

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 Customer Service Officer (India)
🏢 Rohins Jewellery House
📍 India