Job Summary

We are looking for enthusiastic and customer-focused professionals to join our team as Process Associates. The role involves interacting with employees of client organizations over calls, addressing their concerns, resolving queries, and ensuring a seamless support experience.

Key Responsibilities

- Handle inbound employee support calls professionally.

- Understand employee concerns and provide accurate assistance.

- Resolve queries efficiently while maintaining service quality.

- Escalate complex issues to the appropriate team when required.

- Maintain clear and effective communication with employees.

- Ensure a positive customer service experience during every interaction.

Eligibility Criteria

- Graduate and above.

- Solid communication skills .

- Good listening and problem-solving abilities.

- Ability to understand employee concerns and respond appropriately.

- Immediate joiners preferred.

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Care Associate (India)
🏢 Swiftex International
📍 India