Job Description: Essential Functions

- Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
- Provides inbound phone support on various Product lines.
- Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.
- Ensures and provides quality service to while administering their account.
- Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Responsibilities for Internal Candidates

Essential Functions

- Provides high quality customer service in resolving queries of client customers by obtaining, analyzing and verifying the accuracy of their queries or funding transactions in a timely manner.
- Provides inbound phone support on various Product lines.
- Initiates required action for response to customer service requests for claims status/inquiries and communicates changes to the appropriate departments.




- Ensures and provides quality service to while administering their account.
- Participates and provides expertise as a member of the funding departmental team to ensure continuous process improvement initiatives are met.
- Additional tasks/ responsibilities may be added from time to time or as the client &/or business need arises

Qualifications for Internal Candidates

Education Requirements

Graduate

English Speaking,

college graduate in any field,

customer service representative with minimum of

1 year of BPO experience

Valuable Computer navigation and keyboarding skills

Excellent verbal and written English skills

Excellent analytical skills

Ability to turn around within defined timelines

Responsibilities: Understand PMS and client PMS systems: Familiarity with Property Management Systems (PMS) used in the industry.
Handson experience in AR Calling: Ability to call payers for claims status and manage accounts receivable.
Thorough understanding of AR process: Knowledge of the accounts receivable cycle and best practices.

Qualifications: Graduate in stream

📌 Executive (Pune)
🏢 EXL Service
📍 Pune