Develop an Key Responsibilities

* Manage complete day-to-day operations of the IVF Centre

* Drive patient footfall, IVF counselling, conversion and revenue targets

* Lead and manage centre teams across clinical and non-clinical departments

* Monitor the complete patient journey: *Lead → Appointment → Consultation → Counselling → IVF Start*

* Build and maintain robust relationships with doctors, hospitals and referral partners

* Coordinate with Sales, Marketing, Digital Marketing, Telecalling and Counselling teams

* Monitor centre-wise revenue, collections, referrals and conversion performance

* Identify business opportunities and strengthen the centre's market presence

* Handle patient feedback and ensure excellent patient experience

* Conduct regular team meetings, performance reviews and target assessments

* Ensure adherence to SOPs, quality standards, patient safety and NABH requirements

* Prepare and present daily, weekly and monthly MIS reports to management

Work Location: In person

📌 Operations Manager (India)
🏢 Yana IVF & Fertility Centre
📍 India