P. Ravi kiran/R15534 Replacement

- Troubleshoot hardware and software: Diagnose and resolve issues related to computer hardware, software, peripherals, and network connectivity. User account management: Create, modify, and manage user accounts and permissions in various systems and applications.
- Creating rules and groups and adding objects in firewall Sophos XG310 VPN client configuration and ensure secure remote access
- Manage employee onboarding and offboarding, including account creation, access provisioning, and equipment setup.
- Creating guest user accounts on ruckus Wi-Fi Access point.
- Handle data backup operations across windows server, SQL databases.
- Configuring and managing Exchange Online, SharePoint Online, One drive for business, and other office services. Managing User accounts, including creating current accounts, assigning licenses, and resetting passwords. Configuring and managing email and Collaboration tools, such as outlook and teams.
- Provisioning and setup of new desktops, laptops and peripherals as part of either an upgrade or replacement request.

📌 Desktop Support Engineer (India)
🏢 Sysnet Global Technologies
📍 India