Position overview: We are looking for a DevOps Production Support Engineer (AWS) to support and operate solutions within a regulated banking setting. The role focuses on ensuring high availability, resilience, compliance, and risk management of systems that support critical banking services.

- Cloud & AI Platforms (AWS): AWS SageMaker, EC2, EKS (Elastic Kubernetes Service), Lambda, S3, AuroraDB
- Monitoring & Observability: AWS CloudWatch / CloudTrail, Grafana, Splunk
- Data & Integration: Kafka, AWS Glue, REST APIs

- Responsibilities: Provide L2/L3 production support for systems and data pipelines used in banking systems
- Ensure stability and uptime of platforms supporting customer-facing and regulatory workloads
- Perform incident management, root cause analysis (RCA), and problem management in line with ITIL practices
- Collaborate with Engineering, Risk, and Compliance teams
- Support secure deployment, release, and rollback processes in production
- Implement monitoring, alerting, and audit logging to meet regulatory and audit requirements
- Ensure adherence to data privacy, governance, and financial regulatory standards (e.g., GDPR)
- Support disaster recovery (DR)



and business continuity (BCP) plans
- Identify opportunities for automation, operational efficiency, and cost optimization

- Requirements: Experience in production support / SRE / platform engineering, preferably in banking or financial services
- Experience with AWS cloud services, including AWS SageMaker, EC2, EKS, Lambda, S3, and AuroraDB
- Proficiency in Python and scripting for debugging and automation
- Hands-on experience with Docker, Kubernetes, and microservices architectures
- Experience with monitoring and observability tools such as AWS CloudWatch, CloudTrail, Grafana, and Splunk
- Experience with data integration and processing technologies such as Kafka and AWS Glue
- Experience working with REST APIs
- Experience with incident management tools (e.g., ServiceNow)
- Familiarity with security standards and identity and access management (IAM)
- Willingness to work in a production support role

- Nice to have: Knowledge of secure DevOps (DevSecOps) practices
- Relevant AWS certifications

📌 DevOps Production Support (AWS) (India)
🏢 DataArt
📍 India