Key Responsibilities

- Handle inbound and outbound calls with students and parents.
- Respond to student queries related to admissions, courses, fees, classes, and services.
- Coordinate with students regarding required documents and pending information.
- Follow up with students for document submission, payments, onboarding, and other requirements.
- Verify and maintain student information and documents as per company guidelines.
- Maintain accurate student records in CRM and Google Sheets.
- Track pending cases and ensure timely resolution.
- Handle complaints and escalated queries professionally.
- Conduct regular follow-ups to ensure student satisfaction and engagement.
- Maintain daily call, follow-up, and case-resolution reports.
- Ensure timely communication with students through calls, WhatsApp, and email.

Pay: ₹18,000.00 - ₹28,000.00 per month

Perks:

- Flexible schedule
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Work from home

Experience:

- Customer service: 1 year (Required)

Work Location: In person

📌 Customer Service Representative (Noida)
🏢 IMTS Academic & Skills Development College
📍 Noida