Job Title: Customer Support Executive

Required Language Known: Hindi & English Must

Location: 15 to 20 Kms from Kutteripattu

Employment Type: Full-Time

Job Summary:

We are seeking a proactive and customer-oriented E-Commerce Customer Support Executive to manage and enhance the customer experience across our digital sales platforms. The ideal candidate will handle customer queries, resolve order-related issues, and ensure timely, accurate, and high-quality support throughout the customer journey.

Key Responsibilities:

- Manage customer inquiries through email, live chat, phone, and social media channels
- Assist customers with order placement, tracking, cancellations, returns, and refunds
- Resolve customer complaints while maintaining a high level of professionalism and empathy
- Coordinate with internal teams such as logistics, warehouse, finance, and marketing to resolve issues
- Maintain accurate records of customer interactions using CRM or helpdesk software
- Monitor customer feedback and suggest improvements to processes and policies
- Ensure adherence to company service standards, KPIs, and SLAs




- Support promotional campaigns by addressing customer queries related to offers and pricing

Qualifications & Skills

- Bachelor’s degree in Business, Communications, or a related field (preferred)
- 3 years of experience in customer support, preferably in e-commerce or retail
- Excellent verbal and written communication skills in Hindi and English.
- Strong problem-solving and conflict-resolution abilities
- Proficiency with e-commerce platforms and CRM tools
- Ability to multitask and work effectively in a fast-paced environment
- Customer-centric mindset with strong attention to detail
- Experience handling online marketplaces (Amazon, Flipkart, etc.)
- Familiarity with logistics, shipping partners, and payment gateways
- Understanding of customer satisfaction metrics (CSAT, NPS, TAT)

Reporting To: Marketing Head

Experience: 2 Years of Experience

Budget: 20 k – 22 k

Pay: ₹20,000.00 - ₹22,000.00 per month

Perks:

- Paid time off

Work Location: In person

📌 Customer Support Executive (CSE) (Kutteripattu)
🏢 Instant Infinity
📍 Kutteripattu