About the Role

We are looking for an experienced and customer-focused E-Commerce Support Executive to join our team. The ideal candidate should have at least 2 years of experience in e-commerce/customer support, with strong experience handling a US voice process.

The candidate will be responsible for assisting customers, resolving order-related queries, coordinating with internal teams, and ensuring a smooth customer experience.

Key Responsibilities

- Handle inbound and outbound customer calls for US-based customers.
- Provide professional and friendly customer support through voice calls.
- Handle queries related to orders, products, payments, shipping, returns, refunds, and cancellations.
- Resolve customer complaints and issues efficiently.
- Track orders and coordinate with logistics and internal teams when required.
- Maintain accurate customer and order records.
- Follow company processes, quality standards, and customer service guidelines.
- Achieve defined targets for customer satisfaction, call quality, productivity, and resolution time.
- Escalate complex issues to the appropriate team when necessary.
- Maintain a qualified approach while communicating with international customers.

Required Skills & Qualifications





- Minimum 2 years of experience in e-commerce/customer support.
- Previous experience in a US voice process is mandatory/preferred.
- Excellent spoken English with clear pronunciation and good American customer communication skills.
- TYPING SKILL: MINIMUM 40 WPM
- Strong customer-handling and problem-solving abilities.
- Good knowledge of e-commerce operations, order management, returns, refunds, and shipping processes.
- Comfortable handling customer complaints and difficult situations.
- Good typing, computer, and documentation skills.
- Ability to work independently as well as within a team.
- Willingness to work in US shifts/night shifts.

Preferred Experience

- Experience with e-commerce marketplaces or online stores.
- Experience using CRM, ticketing, order management, or customer support platforms.
- Experience handling international customers, particularly customers from the USA.
- Knowledge of platforms such as Amazon, Shopify, eBay, Walmart, or similar marketplaces is an added advantage.

Pay: ₹12,000.00 - ₹34,553.31 per month

Work Location: In person

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