Job Description

Senior Technical Consultant- ServiceNow Technical Architecture

Job Location: Bangalore, Chennai, Hyderabad, Noida, Pune

Location Flexibility: Multiple Locations in Country

Req Id: 11421

Posting Start Date: 8/27/26

At Fujitsu, we've been driven to create a sustainable world through innovation since 1935. Today, we lead in digital transformation globally with our 130,000 employees across 50+ countries. We empower our diverse community to achieve greatness through career development and opportunities. Explore our internal positions and join us in shaping a brighter future. Thank you for being a part of Fujitsu. We look forward to growing together toward a brighter future.

Skills: ServiceNow Technical Architecture & Implementation Client Stakeholder Management & Communication Delivery Leadership & Team Mentoring

Role: Senior Technical Consultant

Exp 7+yrs

Shifts: 8AM-5 PM

Key Responsibilities

Leadership & Delivery:

- Lead full-lifecycle ServiceNow implementations from discovery through go-live and post-implementation support
- Own delivery outcomes, quality standards, timeline adherence, and budget management with full accountability
- Make independent technical and architectural decisions aligned with client requirements and best practices
- Execute technical delivery across multiple ServiceNow modules (incident management, change management, CMDB, ITSM, ITOM, custom development, integrations, or other platforms as required)

Stakeholder & Client Management

- Serve as primary client-facing delivery lead; manage expectations, communicate progress, and resolve issues transparently
- Conduct requirements analysis, design reviews, and technical workshops directly with client stakeholders
- Build and maintain client relationships; demonstrate commercial acumen and business-focused thinking

Technical Delivery & Hands-On Work





- Design and implement ServiceNow solutions using best practices and platform capabilities
- Perform hands-on configuration, customization, and development as needed to ensure quality outcomes
- Ensure code quality, adherence to standards, and comprehensive testing throughout implementation
- Drive process optimization and value realization for the client

Team & Knowledge Leadership:

- Lead and mentor consulting team members; provide technical guidance and capability building
- Conduct knowledge transfer and ensure team development aligned with delivery outcomes
- Required Qualifications & Experience8+ years of professional experience in IT service management, ServiceNow implementations, or related enterprise software delivery
- 5+ years of hands-on ServiceNow configuration, development, and customization across multiple modules
- Proven track record leading complete implementations independently from scoping through go-live
- Strong technical foundation in ServiceNow architecture, workflows, business rules, scripting (JavaScript/GlideScript), and integrations
- Direct experience managing client relationships, conducting workshops, and communicating technical concepts to non-technical stakeholders
- Demonstrated commercial awareness: ability to scope work, manage timelines and budgets, and identify upsell opportunities
- ServiceNow platform certifications (System Administrator, Application Developer, or higher) strongly

Technical Expertise





- Deep ServiceNow platform knowledge; ability to architect and build complex solutions with minimal guidance
- Database design, systems integration, API development, and troubleshooting complex technical issues

Communication & Stakeholder Management:

- Excellent written and verbal communication in English; ability to communicate clearly with executives, technical teams, and end-users
- Stakeholder management: building trust, managing expectations, and resolving conflicts professionally
- Presentation and facilitation skills; comfort leading technical and business discussions

Problem-Solving & Delivery:

- Solid analytical and problem-solving capability; ability to work through ambiguous requirements
- Project leadership: disciplined approach to planning, risk management, and delivery accountability
- Quality focus: attention to detail, testing rigor, and commitment to best practices

Leadership & Mentoring:

- Team leadership: ability to motivate, develop, and hold team members accountable
- Mentoring mindset; commitment to developing capability in others

Preferred Qualifications:

- Experience with multiple ServiceNow modules (ITSM, ITOM, HR, Procurement, Governance)
- Background in offshore delivery or distributed team leadership
- Experience with implementation methodology frameworks (Agile, Waterfall, Hybrid)
- Track record in capturing and delivering commercial value; experience in presales or opportunity scoping
Background in ITSM or IT governance; ITIL certification a plus

Relocation Supported: Yes

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.

📌 Senior Technical Consultant- ServiceNow Technical Architecture (India)
🏢 Fujitsu
📍 India