About the Role

We are looking for a proactive and organised CRM & Sales Coordinator to manage CRM activities, coordinate with the sales team, support client accounts, and ensure smooth communication between clients and internal teams.

Key Responsibilities

- Manage and maintain accurate CRM records, leads, prospects, clients, and sales pipeline.
- Coordinate with the sales team for lead follow-ups, updates, and pipeline management.
- Track leads throughout the sales cycle and ensure timely status updates and follow-ups.
- Coordinate with clients for account handling, regular communication, and day-to-day requirements.
- Act as a coordination point between clients and internal teams to ensure timely execution of requirements.
- Schedule and coordinate client calls, meetings, reviews, and follow-ups.
- Maintain records of client communication, requirements, feedback, and account activities.
- Monitor pending requests and action items and ensure timely closure.
- Assist with client reports, proposals, presentations, trackers, and documentation.
- Identify and resolve gaps in CRM, sales, and client-related data.




- Support client retention and business growth by maintaining strong relationships and identifying opportunities for repeat business.
- Maintain confidentiality of client information, pricing, sales data, proposals, and business strategies.
- Support CRM and account management process improvements and undertake other responsibilities assigned by management.
- Travel may be required occasionally for official meetings, client interactions, or business requirements.

Requirements

- 2–4 years of experience in CRM, Sales Coordination, Client Servicing, or Account Management.
- Experience with D2C, e-commerce, digital marketing, or performance marketing is preferred.
- Solid communication, coordination, follow-up, and relationship management skills.
- Good organisational skills and attention to detail.
- Proficiency in CRM tools, spreadsheets, and basic reporting.
- Proactive, responsible, and comfortable working in a fast-paced environment.

Pay: ₹10,942.80 - ₹40,960.56 per month

Work Location: Remote

📌 CRM & Sales Coordinator (India)
🏢 Catalys
📍 India