About the Role
We are seeking dynamic, customer-focused, and results-driven individuals to join our Business Process Outsourcing (BPO) team as Customer Support Executives in Lucknow. The ideal candidate will be responsible for delivering high-quality customer service, resolving customer concerns, and ensuring a positive customer experience through various communication channels including voice, email, and chat support.
This role offers an excellent opportunity for freshers as well as experienced professionals looking to build a career in the customer service and BPO industry.

Key Responsibilities
Handle inbound and outbound customer interactions via phone, email, or chat.
Provide accurate information regarding products, services, or processes.
Resolve customer issues efficiently while maintaining a professional and courteous approach.
Maintain proper records of customer interactions using CRM or internal systems.
Escalate complex issues to relevant departments when required.
Ensure adherence to company policies, quality standards, and performance metrics.
Maintain high levels of customer satisfaction and service quality.
Meet individual and team performance targets including call handling time, resolution rate, and customer satisfaction scores.

Eligibility Criteria
Minimum Qualification: 12th Pass / Diploma / Graduate (Any Stream)
Freshers are encouraged to apply; prior BPO experience is an added advantage.




Basic understanding of customer service processes.
Comfortable working in rotational shifts if required.

Required Skills
Excellent communication and interpersonal skills
Positive listening and problem-solving abilities
Basic computer and typing skills
Ability to handle customer concerns professionally
Solid teamwork and coordination skills
Time management and multitasking ability

Salary & Benefits
Salary Range: ₹15,000 – ₹30,000 per month (based on experience and performance)
Performance-based incentives and bonuses
Skilled training and skill development programs
Opportunity for career growth within the organization
Supportive and professional work environment
Working Schedule
8–9 hour shift
Day shift / Rotational shift depending on the assigned process
Weekly off as per company policy

Selection Process
Online Application Submission
Initial HR Screening
Communication / Skill Assessment
Final HR Interview
Offer Letter & Onboarding
Documents Required
Updated Resume / CV
Valid Government ID (Aadhaar Card / PAN Card)
Passport Size Photograph
Educational Certificates

Apply candidates

https://forms.gle/5g2mYFYHKQWeS6fX7

Job Type: Full-time

Benefits:

- Flexible schedule
- Paid time off

Work Location: In person

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Flexible schedule
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

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