- Job ID: 895301

- 1 - 3 Years

- 1 Opening
- CitiusTech Hyderabad

-

Role description

Who we are

CitiusTech - Shaping Healthcare Possibilities.

CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.

Our Purpose
We are shaping healthcare possibilities to make our clients’ businesses successful, which is not just a statement but our purpose, driving us to explore what’s next in healthcare.

Our goal is clear: to make healthcare better for all – more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.

100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firms

Our vision

To inspire new possibilities for the health ecosystem with technology and human ingenuity.

What is in it for you?

As a ServiceNow Developer, you will be responsible for developing, configuring, and supporting ServiceNow platform solutions focused on IT Service Management (ITSM). You will work with business and technical teams to implement workflows, automate processes, enhance user experience, and support enterprise service management initiatives.

Responsibilities: -

- Develop, test, deploy, and support ServiceNow ITSM and custom Now Platform applications based on approved technical designs.
- Enhance Incident, Problem, Change, Request, Service Catalog, Knowledge, and SLA Management capabilities.
- Develop and support custom applications for procurement, vendor management, inventory, stockroom, and store management processes.
- Work with senior developers, architects, business analysts, and process owners to understand requirements and implement suitable solutions.
- Configure and develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, notifications, scheduled jobs, and Flow Designer automations.
- Build workflows and automation using Flow Designer, subflows, custom actions, approvals, and task assignments.
- Design and develop integrations using REST, SOAP, IntegrationHub, MID Server, Scripted REST APIs, webhooks, Import Sets, and Transform Maps.
- Implement approved data mappings, authentication, error handling, retries, reconciliation, logging, and monitoring requirements.
- Integrate ServiceNow with ERP, procurement, finance, identity, inventory, monitoring, and other enterprise systems.
- Implement data mapping, authentication, error handling, retries, reconciliation, logging, and monitoring for integrations.
- Troubleshoot API failures, authentication issues, timeouts, transformation errors, duplicate transactions, and data-quality issues, escalating complex design or performance problems when required.
- Develop reusable scripts, integration utilities, subflows and common error-handling components.
- Support existing customizations and make enhancements without affecting platform stability or business operations.
- Enhance existing customizations without affecting platform stability or current business operations.
- Optimize scripts, queries, flows, integrations, scheduled jobs, reports, and client-side components to maintain platform performance.
- Follow ServiceNow standards for coding, application scoping, security, testing, documentation, and deployment.
- Prepare technical documentation, integration specifications, test cases, deployment plans, and support guides.
- Perform unit, integration,



and regression testing and resolve defects identified during testing or production support.
- Investigate and resolve production issues related to integrations, custom applications, workflows, access controls, and performance.
- Participate in code reviews and work with senior developers and architects to improve solution quality.
- Take ownership of assigned work, communicate risks early, and identify opportunities to improve existing solutions.

Experience: -

- 2+ years of overall IT experience, including hands-on ServiceNow development experience.
- At least 2 years of experience developing and supporting ServiceNow integrations.
- Experience working in a customized, enterprise-scale ServiceNow environment.
- Experience developing and supporting ITSM modules and custom applications on the Now Platform.
- Experience integrating ServiceNow with ERP, procurement, finance, identity, inventory, or other enterprise systems.
- Experience supporting production applications, resolving defects, and delivering platform enhancements.

Location: -

- Hyderabad

Educational Qualifications: -

- BE/BTech/MCA/MSc.
- ServiceNow CSA Certification preferred.
- ITIL Foundation Certification preferred
- Agile / Scrum Certification preferred

Skills: -

Mandatory Technical Skills: -

- Strong hands-on experience in ServiceNow development within a customized enterprise environment.
- Good knowledge of ServiceNow ITSM, including, Incident Management, Problem Management, Change Management, Request Management, Service Catalog, Knowledge Management, Service Level Management
- Hands-on development experience with, JavaScript and Glide APIs, GlideRecord, GlideAggregate, and GlideAjax, Business Rules and Script Includes, Client Scripts, UI Policies, and UI Actions, Flow Designer, subflows, and custom actions, Events, notifications, and scheduled jobs, Import Sets and Transform Maps, ACLs, roles, groups, and application security
- Experience developing scoped applications, custom tables, data models, and relationships.
- Strong ServiceNow integration experience using, REST and SOAP APIs, IntegrationHub, MID Server, Scripted REST APIs, Webhooks, Import Sets and Transform Maps, OAuth 2.0, certificates, and other authentication methods
- Understanding of synchronous, asynchronous, scheduled, batch, and event-driven integration patterns.
- Experience implementing integration error handling, retry, reconciliation, logging, monitoring, ing, and audit controls.
- Ability to troubleshoot API errors, authentication failures, timeouts, data-mapping issues, duplicate transactions, and integration failures.
- Experience integrating ServiceNow with ERP, procurement, finance, identity, inventory, or other enterprise applications.
- Good understanding of ServiceNow development standards, secure coding, reusable design, configuration versus customization, and upgrade-safe development.
- Experience identifying and resolving performance issues involving scripts, queries, flows, integrations, scheduled jobs, and reports.
- Experience with Update Sets, source control, Application Repository, code promotion, and release processes.
- Experience with unit testing, integration testing, regression testing, and Automated Test Framework.
- Robust debugging, root-cause analysis, documentation, and problem-solving skills.
- Good communication and collaboration skills, with the ability to work with technical and business teams.
- Proactive, self-driven, and comfortable taking ownership of development and production-support tasks.
- Ability to manage assigned work independently and raise risks and dependencies early.

Good to Have Skills: -

- Knowledge of procurement processes, including purchase requests, requisitions, purchase orders, approvals,



goods receipt, contracts, warranties, and invoice reconciliation.
- Understanding of vendor onboarding, vendor information management, performance tracking, compliance, risk, and contract management.
- Knowledge of inventory, warehouse, stockroom, and store processes, including receiving, allocation, replenishment, transfers, reconciliation, returns, and disposal.
- Experience developing or supporting procurement, vendor management, inventory, stockroom, or store management applications on the Now Platform.
- Experience integrating ServiceNow with SAP, Oracle, Coupa, Microsoft Dynamics, or similar ERP and procurement platforms.
- Experience with App Engine Studio, ServiceNow Studio, delegated development, and application lifecycle management.
- Working knowledge of CMDB, CSDM, ITOM, Discovery, Service Mapping, Hardware Asset Management, and Software Asset Management.
- Experience with IntegrationHub custom spokes, IntegrationHub ETL, Remote Tables, or high-volume interfaces.
- Familiarity with API security, credential management, encryption, proxies, firewalls, and certificate management.
- Experience with Service Portal, Employee Center, UI Builder, or configurable workspaces.
- Familiarity with CI/CD, ServiceNow DevOps, Git-based source control, and automated deployment.
- ServiceNow certifications such as CSA, CAD, CIS-ITSM, or other relevant implementation certifications.

Our commitment

To combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we’re humanizing healthcare to make a positive impact on human lives.

What drives us

At CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time.

Life@CitiusTech

We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.

Rated by our employees as the ‘Great Place to Work for’ according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.

Our EVP

Be You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.

Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.

To learn more about CitiusTech, visit and follow us on

Happy applying!

About CitiusTech

CitiusTech is a global technology services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable. Leveraging deep domain expertise and next-generation technologies including AI, Cloud, Data, and Intelligent Automation, we assist our clients to realize their vision, accelerate transformation, and achieve business outcomes. With 7,700+ healthcare technology professionals worldwide, CitiusTech powers digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.

📌 ServiceNow (1-3 yrs) (Telangana)
🏢 CitiusTech
📍 Telangana