· Service Operations Management: Oversee installation, commissioning, preventive maintenance, and troubleshooting of CNC machines. Oversee machine programming and develop programming when required.

. Strategic Planning: Define and implement after-sales strategies to increase service revenue and spare parts sales.

· Systems and Database: Determines hardware, software and staff time required to implement database solutions. Analyses requested database changes for systems impact.

- Design and Development: Designs, develops, installs, implements and integrates relational databases including user interfaces.
- Monitors database system availability and overall functionality and optimizes database performance.

· Customer Satisfaction: Act as the primary technical point of contact for clients, ensuring high levels of customer satisfaction (CSAT) through quick resolution of technical issues.

· Team Leadership: Lead, mentor, and manage a team of field service engineers, installation specialists,



and technical support staff.

· Profit & Loss (P&L;): Manage the service department budget, ensuring profitability targets are met.

· Parts & Logistics: Optimize the spare parts supply chain to ensure availability while managing inventory costs.

· Process Improvement: Monitor service KPIs (e.g., Mean Time to Repair, Customer Satisfaction, Revenue per Head) and implement process enhancements.

· New Model Support: Collaborate with the sales team and factory to ensure smooth installation of new machines and initial warranty support.

· Training: Will be responsible for internal and external training on CNC product range.

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Benefits:

- Cell phone reimbursement
- Adaptable schedule
- Paid sick time
- Provident Fund

Work Location: Hybrid remote in Gurgaon, Haryana

📌 Lead - After Sales & Service (India)
🏢 LGF Sysmac Private
📍 India