Dispatch and CRM Executive to manage our customer relationships, process incoming orders, and oversee daily dispatch operations. You will act as the vital bridge between customers, sales, and logistics teams to ensure orders are processed, tracked, and delivered on time while maintaining accurate data in our CRM system.
Key Responsibilities: -
· Inquiry Handling: Answer inbound customer calls, emails, and messages regarding product availability, pricing, and order statuses.
· Order Processing: Convert customer inquiries and quotations into confirmed orders and enter them accurately into the system.
· Data Maintenance: Update and maintain clean customer records, interaction logs, and feedback history in the CRM software.
Qualifications & Skills
· 2–3 years of experience in Dispatch executive or a similar administrative role.
· Solid communication and interpersonal skills.
· Proficiency in MS Office (Excel, Word, PowerPoint) and CRM software.
· Excellent organizational and multitasking abilities.