Job Responsibilities:

· Receive, prioritize, and coordinate customer service and breakdown calls.

· Plan daily technician schedules and allocate resources for various tasks.

· Handle queries and complaints from Indian and international customers.

· Coordinate spare-part requirements and dispatch with internal departments.

· Manage overseas customer meetings and service requirements.

· Monitor service quotations and follow up for approvals.

· Assist technicians with technical issues and coordinate with senior engineers.

· Approve OT/OD and monitor technician productivity and performance.

· Plan AMC and preventive maintenance schedules.

· Review service reports and maintain documentation.

· Ensure smooth coordination with various departments to improve service response.

· Manage the service team and provide training and guidance.

Required Skills:

· CRM

· SAP

· ISO Knowledge

· Technical Support

· Customer Relationship Management

· Team Management

· Scheduling

· Problem Solving

· Communication

· Negotiation

Pay: ₹50,000.00 - ₹66,000.00 per month

Perks:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Service Executive - VASAI (India)
🏢 Quick Jobs Placement
📍 India