The CRM will be responsible for maintaining robust relationships with clients, ensuring timely follow-ups, providing excellent after-sales service, resolving queries, collecting feedback, and supporting client retention.
- Making sure all the leads of the clients after placing orders are met.
- Ensuring your existing clients are satisfied through after-sales service.
- Always ask them for true feedback.
- Servicing the client after receiving the order till the time of collection of payment.
- Resolve the queries and questions of all the clients.
- Give or support the participants/clients about company products or services.
- Acting as a point of contact for complaints and escalating issues to the concern.
- Understand client queries and solve them in any manner.
(Retail CRM
= customer connect calls
= Telecaller Role + order foloowup with customer + After sales service)
Key skills for Client Relationship Management
- Polite disposition.
- Ability of rigorous follow up.
- The ability to communicate confidently – both through speaking and writing – with colleagues and clients.
- Ability to understand the circumstances and act accordingly.
- Proactive.
- Thorough knowledge of products/services.
- Always available on calls.