Name of Company: SSIZ International Pvt. Ltd.

Job Title: Customer Service Executive cum Receptionist

Industry Type: Beauty & Personal Care

Reporting To: Manager – Customer Support

Experience: 1 – 3 years

Work Location: Santacruz (W), Mumbai

Employment Type: Full-time (In Office)

- Role Overview:

We are seeking a professional and customer-focused Customer Service Executive cum Receptionist with 1–3 years of experience. The candidate will be responsible for handling customer service operations along with managing front desk and reception activities. All listed responsibilities are mandatory for this role.

- Key Responsibilities:

1] Customer Service Responsibilities–

 Handle inbound customer calls professionally and efficiently.

 Respond to customer inquiries, requests, and complaints with appropriate solutions.

 Provide accurate and complete information regarding company products and services.

 Record customer interactions and maintain detailed call logs in CRM systems.

 Escalate complex or unresolved issues to relevant departments in a timely manner.

 Ensure high levels of customer satisfaction and maintain service quality standards at all times.

2] Reception & Front Desk Responsibilities–

 Manage complete front desk operations and welcome visitors courteously and professionally.

 Maintain proper visitor records and entry logs.

 Manage courier coordination, dispatch activities, and incoming / outgoing mail.





 Ensure reception area cleanliness, organization, and professional appearance at all times.

- Required Skills & Qualifications:

 1–3 years of relevant experience in Customer Service and Front Desk / Reception role.

 Robust verbal and written communication skills.

 Professional appearance and positive attitude.

 Proficiency in MS Office and CRM systems.

 Good organizational and multitasking abilities.

 Ability to handle difficult situations calmly and professionally.

Pay: From ₹25,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Ability to commute/relocate:

- Santacruz West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

- Do you have experience managing complete front desk operations, including welcoming visitors and maintaining visitor records? (YES / NO)
- *Are you comfortable coordinating with the Director and assisting with work-related tasks as required? (YES / NO)*

- Are you comfortable handling inbound customer calls, inquiries, complaints, and providing appropriate solutions? (YES / NO)
- What is your Current Take Home Salary?
- What is your Expected Take Home Salary?
- If selected, how soon you can join?

Experience:

- 3years: 1 year (Required)

Shift availability:

- Day Shift (Required)

Work Location: In person

📌 Customer Service Executive cum Receiptionist (India)
🏢 SSIZ International
📍 India