Job Title: Reservation Executive

Location: Central Reservation Office – Flora Hospitality Group, Thrissur, Kerala.
Properties Covered: Flora Vythiri Resort – Wayanad | Flora Misty Falls – Athirappilly | MYSA Sky Suites – Lakkidi, Wayanad

About the Role :

Flora Hospitality Group is looking for a Reservation Executive to join our Central Reservation Office in Thrissur, Kerala. The selected candidate will be responsible for managing reservations across Flora Vythiri Resort, Flora Misty Falls – Athirappilly, and MYSA Sky Suites – Lakkidi, Wayanad, ensuring accurate reservation handling, optimum room utilization, and a seamless guest experience.

The ideal candidate must have a minimum of 3-4 years of hands-on experience in Hotel / Resort Reservations and should have good knowledge of PMS, reservation systems, room inventory, rate management, and yield management. The position will report to the Reservation Manager.

Key Responsibilities :

- Handle reservation requests promptly and accurately through phone, email, online channels, and other booking platforms.
- Manage reservations for all properties under the Central Reservation Office and ensure accurate data entry in the PMS.
- Maintain updated room rates, rate validity, availability, restrictions, guest preferences, and reservation remarks.
- Monitor room inventory, occupancy, allotments, stop-sell dates, and availability to minimize the risk of overselling.
- Apply basic yield and revenue management practices in line with the group's revenue strategy.
- Manage group reservations, including creation of group masters, rooming lists, special requests, and coordination with relevant departments.
- Reconfirm upcoming arrivals and ensure complete and accurate guest information is shared with the respective Front Office/Guest Service teams.




- Review no-shows, cancellations, amendments, and other reservation discrepancies and coordinate necessary follow-up.
- Maintain accurate guest profiles and history, particularly for repeat guests, VIPs, and special occasions.
- Assist with rate loading, rate updates, rate manuals, and system accuracy across all applicable channels.
- Monitor and optimize room allotments and prepare periodic allotment and reservation statistics.
- Coordinate with the Sales & Marketing team to support lead conversion, group enquiries, corporate bookings, and market-related information.
- Maintain effective communication between the Central Reservation Office, Front Office, Sales, Revenue, and other operational departments.
- Prepare daily reservation reports, correspondence, and other required MIS reports.
- Ensure proper filing, documentation, data archiving, and maintenance of reservation records.
- Handle guest and client queries professionally and ensure timely responses and follow-ups.
- Support the implementation of reservation standards, SOPs, and service-quality procedures.
- Assist in training and mentoring team members on reservation procedures, systems, and service standards.
- Perform any other duties and responsibilities assigned by the Reservation Manager.

Qualifications & Experience

- Minimum 3-5 years of relevant experience in Hotel / Resort Reservations is mandatory.




- Experience in a Central Reservation Office / Chain Hotel / Resort environment will be an added advantage.
- Hands-on experience with PMS and hotel reservation systems such as WINHMS, WIN Cloud Opera, IDS, or similar platforms.
- Positive understanding of room inventory, rate management, allotments, restrictions, and basic yield management.
- Knowledge of OTA, online booking channels, and reservation processes will be an advantage.
- Excellent verbal and written communication skills.
- Strong attention to detail with good organizational and multitasking abilities.
- Ability to handle multiple reservations and enquiries accurately under pressure.
- Strong guest-service orientation and professional interpersonal skills

What We Offer

- Opportunity to work with a growing hospitality group.
- Exposure to reservations across multiple hotel and resort properties.
- Opportunity to develop skills in Central Reservations, Revenue Management, OTA, and Hotel Sales.
- Professional growth and career development opportunities.
- Competitive Salary with Attractive Incentive Opportunities

How to Apply

If you are an experienced Hotel / Resort Reservation professional looking to grow your career with a dynamic hospitality group, we would love to hear from you.

Send your updated CV to:
[email protected]

WhatsApp: +91-XXXXXXXXXX

Note: Only candidates with relevant Hotel / Resort Reservation experience will be considered. Kindly avoid calls; please share your updated CV via email or WhatsApp.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Reservation Executive – Hotel Or Resort Experience Required (India)
🏢 Flora Hospitality Group - India (CRS Flora Vythiri Resort - Wayanad)
📍 India