Job Description (JD) – CRM Executive

Position: CRM Executive
Department: Customer Relationship Management (CRM)
Location: Noida
Employment Type: Full-Time
Experience: 0-2 Years ( Real Estate)

Job Summary

Atom Capitol is looking for a proactive and customer-focused CRM Executive to manage client relationships from booking to possession. The ideal candidate should have excellent communication skills, strong follow-up abilities, and experience in handling customer queries, documentation, and post-sales support.

Key Responsibilities

- Manage customer relationships throughout the sales lifecycle.
- Onboard and maintain relationships with Channel Partners (CPs), ensuring all required documentation, registration, and compliance formalities are completed.
- Coordinate with Channel Partners regarding project updates, commissions, bookings, and required support.
- Coordinate with the Sales, Accounts, and Operations teams for smooth customer service.
- Handle customer queries, complaints, and provide timely resolutions.
- Maintain accurate customer records in the CRM software.
- Ensure timely follow-ups for documentation, payments, and agreements.
- Coordinate site visits, meetings, and customer interactions.
- Prepare daily, weekly, and monthly CRM reports.
- Maintain proper records of bookings, payment schedules, customer communications, and Channel Partner records.
- Build long-term relationships with clients and Channel Partners to enhance business growth.




- Assist in customer retention and referral programs.
- Ensure all customer and Channel Partner documents are collected and verified.
- Maintain confidentiality of customer information and company data.

Required Skills

- Excellent verbal and written communication skills.
- Strong customer handling and relationship management abilities.
- Good knowledge of MS Excel, Word, and CRM software.
- Strong organizational and multitasking skills.
- Ability to resolve customer concerns professionally.
- Attention to detail and documentation accuracy.
- Positive attitude with a customer-first approach.

Qualification

- Bachelor's Degree in any discipline.
- Certification in Customer Relationship Management is an added advantage.

Preferred Experience

- 0–3 years of experience in a CRM or Customer Service role.
- Prior experience in the Real Estate industry will be preferred.
- Experience in handling Channel Partner (CP) onboarding and coordination will be an added advantage.

What We Offer

- Competitive Salary
- Performance-Based Incentives
- Career Growth Opportunities
- Qualified Work Environment
- Learning and Development Opportunities

Join Atom Capitol and become the bridge between our customers, Channel Partners, and the company by ensuring seamless communication and exceptional service throughout the customer journey.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 CRM Executive (India)
🏢 Atom Capitol
📍 India