Job Description – Sales Back Office Executive

Designation: Back Office Executive
Department: Back Office
Location: Ahmedabad / Changodar

Key Responsibilities

- Receive inquiries through Email and Company Phone with required details and coordinate with the concerned Sales Person regarding the same.
- Enter all inquiries accurately into the ORECS software and follow up with the respective Sales Person.
- Maintain a proper Manual Inquiry Register with details such as:
- Company Name
- Address
- Contact Person
- Contact Number
- Requirement
- ORECS ID
- Date
- Inquiry Source
- Allotted Sales Person
- Prepare and send Fresh and Required Quotations to customers through Email or Courier after taking the required details.
- Prepare Order Confirmation for confirmed orders and send it to the customer through Email/Courier. Follow up for the customer's signed and stamped copy.
- Prepare Proforma Invoices for advance payments against confirmed orders.
- Check Emails regularly and handle Email Correspondence with RB, HP and Customers.
- Follow up on RFQ (Request for Quotation) and make timely reminders to the concerned party.
- Prepare and maintain Payment Follow-up and outstanding-related records.




- Maintain and update MIS Reports, including:
- Inquiry vs. Allocation
- Sales Order vs. Dropped Inquiry
- Inquiry Status Reports
- Sales Person-wise Inquiry Reports
- Prepare and submit regular Inquiry and Sales Reports to Management.
- Coordinate with Sales Persons regularly and ensure timely follow-up on pending inquiries and customer requirements.

Required Skills

- Positive communication and coordination skills
- Good knowledge of MS Excel and MS Office
- Basic understanding of sales coordination and inquiry management
- Good follow-up and customer handling skills
- Ability to maintain records and prepare MIS reports
- Good email drafting and correspondence skills
- Knowledge of ERP/CRM software will be an advantage

Candidate Profile

- Graduate in any discipline preferred
- Relevant experience in Sales Coordination / Sales Support / Back Office will be preferred
- Good communication skills in English and Hindi
- Candidate should be organized, responsible and good at follow-ups

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Sales Back Office Executive (India)
🏢 Endeavour Instrument
📍 India