Customer Support Executive (E-commerce) | Warehouse Footwear Store | Ahmedabad

Company Description

Warehouse Footwear Store is one of Gujarat's leading footwear retailers, offering premium-quality footwear for men, women, and kids. With 11 retail stores across Gujarat and a fast-growing online presence, we are committed to delivering stylish, comfortable, and value-for-money footwear.

Through our website, www.warehousestore.in, customers can shop conveniently from anywhere while enjoying a seamless shopping experience backed by our dedicated customer support team. We believe that exceptional customer service is just as important as exceptional products.

Role Description

We are looking for a Customer Support Executive to join our Ahmedabad office. This is a full-time, on-site role responsible for managing customer communication across all online channels and ensuring a smooth shopping experience from inquiry to delivery.

The ideal candidate should be customer-focused, organized, and comfortable handling multiple conversations while coordinating with different departments.

Key Responsibilities

Handle customer inquiries via phone calls, WhatsApp, Instagram, Facebook, email, and website chat.

Assist customers with product selection, sizing, pricing, offers, and order placement.

Process and manage online orders received through the website.

Coordinate with the warehouse and logistics teams to ensure timely order dispatch and delivery.

Resolve customer complaints related to orders, deliveries, returns, exchanges, refunds, and payments.

Track customer orders and provide regular updates.





Ensure prompt responses across all customer communication channels.

Manage customer reviews and feedback professionally.

Work closely with the marketing team during campaigns and promotional offers.

Maintain accurate customer records and order information.

Deliver an excellent customer experience that helps increase customer satisfaction and repeat purchases.

Required Skills & Qualifications

Excellent communication skills in English, Hindi, and Gujarati.

Solid customer service and problem-solving abilities.

Experience handling customer support via phone, WhatsApp, email, social media, or live chat.

Good understanding of e-commerce and online order management.

Familiarity with Shopify, CRM software, Microsoft Excel, or Google Sheets is an advantage.

Ability to multitask and work efficiently in a fast-paced environment.

Strong coordination and organizational skills.

Positive attitude with a customer-first approach.

Bachelor's degree in any discipline.

Previous experience in e-commerce, retail, fashion, footwear, or customer support will be preferred.

Why Join Warehouse Footwear?

Work with one of Gujarat's fastest-growing footwear brands.

Opportunity to build a career in e-commerce and customer experience.

Dynamic and collaborative work environment.

Career growth and learning opportunities.

Employee-friendly culture with exposure to digital commerce and retail operations.

ls who love helping customers and creating outstanding online shopping experiences.

Pay: From ₹18,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Representative (India)
🏢 warehousestore.in
📍 India