Job Description – Telecaller

Job Title: Telecaller / Telecalling Executive
Department: Sales / Customer Support
Experience: Fresher to 2 Years
Location: Indore
Employment Type: Full-Time

About the Role

We are looking for an enthusiastic and confident Telecaller to handle customer calls, generate leads, explain products/services, follow up with prospective customers, and maintain positive customer relationships. The ideal candidate should have excellent communication skills and a positive attitude.

Key Responsibilities

- Make outbound calls to prospective and existing customers.
- Handle inbound customer calls and respond to queries professionally.
- Explain company products/services, offers, and benefits to customers.
- Generate and qualify leads through telephone calls.
- Follow up with interested customers and convert leads into successful sales.
- Maintain regular follow-ups with potential customers.
- Understand customer requirements and provide appropriate information.
- Maintain accurate records of calls, leads, follow-ups, and customer information.
- Update customer details and call status in CRM/Excel.
- Achieve daily, weekly, and monthly calling and sales targets.
- Coordinate with the sales and operations teams when required.
- Handle customer objections and resolve basic queries effectively.




- Maintain professional communication and a positive customer experience.

Required Skills

- Excellent verbal communication skills.
- Good Hindi and English communication.
- Confident and persuasive personality.
- Good listening and interpersonal skills.
- Basic knowledge of MS Office/Excel and CRM tools.
- Ability to handle targets and work under pressure.
- Strong follow-up and convincing skills.
- Positive attitude and willingness to learn.

Eligibility

- Minimum qualification: 12th Pass / Graduate preferred.
- Freshers are welcome.
- Prior experience in telecalling, customer service, sales, or lead generation will be an advantage.

Salary & Benefits

- Salary: ₹12,000 – ₹25,000 per month, depending on experience and skills.
- Performance-based incentives.
- Training and growth opportunities.
- Supportive work environment.
- Career advancement opportunities.

Key Performance Indicators (KPIs)

- Number of calls made per day.
- Qualified leads generated.
- Follow-up completion rate.
- Lead-to-conversion ratio.
- Sales/revenue generated.
- Customer satisfaction and call quality.
- Achievement of monthly targets.

Preferred Candidate: Someone who is confident, target-oriented, energetic, and comfortable speaking with customers over the phone.

Pay: ₹8,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Tele Caller Executive (India)
🏢 Easy Money
📍 India