Job Title: Quality Check Executive – Sales Process

Department: Sales / Quality Assurance

Reporting To: Quality Manager / Sales Manager

Location: I.T. Park, Sahastradhara Road, Dehradun, Uttarakhand

Experience: 01 to 03 years

Employment Type: Full Time (On Site)

Salary: Depends on experience (Not bar for right candidate)

Job Summary

We are looking for a detail-oriented and responsible Quality Check Executive to monitor, evaluate, and improve the quality of sales processes and customer interactions. The candidate will be responsible for reviewing sales calls, checking adherence to company policies and processes, identifying quality gaps, and providing constructive feedback to the sales team.

The ideal candidate should have excellent communication skills, strong attention to detail, analytical ability, and a good understanding of sales and customer service processes.

Key Responsibilities

* Monitor and evaluate sales calls, customer interactions, and sales activities based on defined quality parameters.

* Conduct regular quality checks of sales executives' calls and transactions.

* Ensure that sales representatives follow approved scripts, processes, policies, and compliance requirements.

* Evaluate calls based on parameters such as:

* Introduction and greeting

* Requirement understanding

* Product/service knowledge

* Communication and listening skills

* Pitch quality

* Objection handling

* Accuracy of information provided

* Customer engagement

* Closing technique

* Compliance with company policies

* Identify errors, process deviations, incorrect commitments, and quality gaps.

* Maintain daily/weekly/monthly quality audit records and reports.

* Share constructive feedback with sales executives and highlight areas for improvement.





* Coordinate with Sales Team Leaders/Managers to address recurring quality issues.

* Identify common customer objections, sales gaps, and process-related issues.

* Conduct calibration sessions with the sales and quality teams to maintain consistency in evaluations.

* Support the development and updating of quality parameters, audit formats, and evaluation checklists.

* Escalate critical quality issues, customer complaints, or compliance violations to the concerned manager.

* Track corrective actions and follow up to ensure improvement.

* Maintain confidentiality of customer and company information.* Contribute to continuous improvement of the sales process and customer experience.

Key Performance Indicators (KPIs)

* Quality Audit Accuracy

* Number of Calls/Transactions Audited

* Audit Completion Rate

* Quality Score/Average QA Score

* Error Detection and Reporting Accuracy

* Compliance Adherence

* Reduction in Repeat Quality Errors

* Feedback Effectiveness

* Improvement in Sales Team Quality Scores

* Timely Submission of Quality Reports

Required Skills

* Excellent verbal and written communication skills.

* Strong listening and observation skills.

* Good analytical and problem-solving abilities.

* High attention to detail.

* Ability to identify errors and process deviations.

* Good understanding of sales/customer service processes.

* Ability to provide professional and constructive feedback.





* Good working knowledge of MS Excel/Google Sheets and basic reporting.

* Ability to work independently as well as with cross-functional teams.

* Strong time-management and organizational skills.

Educational Qualification

* Graduate in any discipline.

* Candidates with a background in Real Estate Sales, Customer Service, Quality Assurance, BPO, Telecalling, or Operations will be preferred.

Experience

* 1–3 years of experience in Quality Assurance, Quality Checking, Sales, Telecalling, Customer Service, or a related process.

* Freshers with excellent communication and analytical skills may also be considered, depending on organizational requirements.

Preferred Competencies

* Customer-focused approach

* Solid sense of responsibility and ownership

* Skilled and unbiased approach to quality evaluation

* Ability to handle confidential information

* Good numerical and reporting skills

* Ability to work under targets and deadlines

* Positive attitude and willingness to learn

* Strong interpersonal skills

Working Relationships

The Quality Check Executive will regularly coordinate with:

* Sales Executives

* Team Leaders

* Sales Managers

* Quality Assurance Team

* Training & Development Team

* Operations/Process Team

* Overall Objective of the Role

The primary objective of the Quality Check Executive is to ensure that sales interactions meet the organization's defined quality standards, improve sales team performance, minimize process errors, and enhance the overall customer experience.

How to Apply:

Interested one’s may please share their updated CV to [email protected]

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Quality check (India)
🏢 Dhanvanti Luxury Builders
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