Designation -Technical Support Executive

Job description

Technical support via phone, email, chat

Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Troubleshooting technical issues related to software, platform

Documenting customer issues in ticketing system

Collaborating with technical support teams

Research and identify solutions to new technical problems

Retention of Clients, Queries handling, Troubleshooting of Software, Escalation handling Client Retention, solving queries

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Supporting the roll-out of current applications.





Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Conducting electrical safety checks on equipment.

Required Candidate profile

Must be a Graduate Degree

Best Communication with Convincing & Presentation skills

Excellent overall writing skills in a number of different styles/tones

High comprehension of tools like Microsoft Word and Google Docs

Impeccable spelling and grammar

Great research, organizational, and learning skills

Understanding of system administration in Microsoft environments

An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail

Understanding of REST APIs.

Employment Type: Full Time, Permanent

(Ref:www.freshersworld.com,freshersworld)

📌 Technical Support Executive (Aravalli)
🏢 Important Company of the Sector
📍 Aravalli