Designation - Graduate Trainee

Job Description:

- End to end trouble shooting End user services network issue
- Provide support on Outlook related issues and Windows OS related issues
- Coordinating with Vendors to troubleshoot on assets which are in Warranty
- Preparing SLA/Performance reports and meeting with Customers to manage regular operation
- Should be ready to work in 24x7 setting.
- Ticket handling
- Address user tickets regarding hardware, software and networking
- Prepare, implement and verify the configuration and integration of a Node/system/services
- Emergency Handling and chronology preparation
- Coordinating with care/vendor team for handling resolved cases
- Interfacing with other Technical Teams
- Installing and upgrading operating systems and computer software.
- Coordinating with field team if onsite support required on faults
- Hand over and activity sheet preparation
- Ability to identify problems and act accordingly as per defined CM process
- Ensuring Post check of activities done during MW period.




- Experience in trouble shooting of configuration related issues.
- Preparation of script and Impact analysis for changes that needs to be done in network.
- Conduct remote troubleshooting
- Ensuring coordination with cross-functional teams (if any) for various issues during any configuration changes.

Eligibility :

- B.Sc./B.Com/BBA/BCA/BA with 60% and above in 10th ,12th and Graduation & No Active Backlogs
- Should be from 2023 batch

Selection Process:
This will be completely an online assessment process. Assessment stages would include:
Round 1 - Aptitude Assessment – Estimated Duration – 30 mins to 1 Hour
Round 2 – Core Language Assessment (British Council) - Estimated Duration – 40 mins
Round 3 – Speaking Language Assessment (British Council) - Estimated Duration – 40 mins
Round 4 – Technical Interview
Round 5 - HR Interview

Training Indemnity/Bond: 24 months

(Ref:www.freshersworld.com,freshersworld)

📌 Graduate Trainee (Nagpur)
🏢 Client Of HR Tech
📍 Nagpur