GENERAL DESCRIPTION OF THE ROLE

- Provide quality service within agreed timelines in handling Project, Contract, and Invoicing-related requests.
- Ensure a high level of Aon satisfaction in Contract to Invoicing lifecycle processes.

JOB RESPONSIBILITIES

- Own end-to-end Project, Contract, and Invoice processing requests received from Project Managers.
- Set up projects and contracts, calculate volume upload requirements, troubleshoot revenue and invoicing issues / prepaid reconciliation.
- Work closely with Aon Project Managers on their requests for any open clarifications or queries to ensure timely completion of tasks.
- Assist Project Managers and Project Administrators in the preparation and analysis of monthly financial reports (Time, Revenue, and Billing reports).
- Ensure completion of straight-line revenue items.
- Recognize revenue as per SOX guidelines and report.
- Troubleshoot AR-related issues, manage resource scheduling and time administration.
- Support month-end revenue/accrual and research / month-end misses / Shell contracts / missed revenue, and track expired contracts.
- Maintain accurate records to support the audit trail for assigned requests.
- Provide required information to support both internal and external auditors.
- Identify areas for improvement of processes to increase efficiencies.
- Assist and support the implementation of new systems and processes.

RESPONSIBILITIES/AUTHORITIES

Operational

- Ensure that members understand the process end-to-end and maintain high-quality standards.
- Identify and implement areas for process improvement.
- Proactively escalate issues requiring intervention.
- Ensure availability of supporting documents for audits.




- Maintain relevant process maps and job aids.
- Monitor and contribute to controlling overall volumes.
- Share process knowledge and updates with the team.
- Provide report analysis support.
- Ensure structured training for new joiners.
- Ensure timely end-of-day reporting.

Financial

- Identify cost reduction opportunities.
- Assess risks/costs from process delays and escalate.

Aon/Customer

- Ensure compliance with Aon policies and procedures.
- Maintain timely communication with customers.
- Create adequate process backups.

People

- Participate in team initiatives/events.
- Conduct one-on-one meetings regularly.
- Share ideas and seek clarification.
- Support team activities and best practices.
- Build good relations with internal and external customers.
- Work on team development.

Others

- Support compliance initiatives.
- Ensure team morale remains high.
- Respond to customer communications promptly.
- Lead process improvement initiatives.
- Provide internal and external audit support.

SKILLS/COMPETENCIES REQUIRED

- Attention to detail and inquisitive mindset.
- Ability to meet deadlines and handle multiple priorities.
- Excel expertise; knowledge of Power BI, Tableau preferred.
- Understanding of Order to Cash Cycle and basic accounting.
- Data organization, analysis, and reconciliation skills.
- Ability to work independently with minimal supervision.
- Financial data presentation and analysis.
- Effective communication in person, via email, and phone.

HOW WE SUPPORT OUR COLLEAGUES

- Comprehensive benefits package.
- Agile, inclusive work workplace.
- Two Global Wellbeing Days annually.
- Flexible workstyle through Smart Working model.
- Continuous learning culture.

📌 Group Manager - OTC (Noida)
🏢 Aon
📍 Noida