- Establish performance metrics and conduct regular performance evaluations, providing coaching and training to enhance the team sales skills.
- Continuously improve the sales process, identifying areas for enhancement, and implementing streamlined approaches for greater efficiency.
- Oversee the management of customer relationships, ensuring a high level of customer satisfaction and retention.
- Maximizing the conversion of leads into enrollments.
- Work closely with the marketing team to plan and execute local marketing campaigns and promotional activities to boost brand visibility and sales.
- Generate regular reports on sales performance, enrollment data, and other key metrics,
- providing insights to senior management for strategic decision-making.
- Ensure adherence to company policies, quality standards, and regulatory requirements within the center sales operations. Mentor and teach the content to ensure that the learners are interview ready.
- Understand the subject and develop courses to help learners meet high standards.
- Understand the content development process; work with educational content across all levels.
- Work closely with senior faculty, freelancers and global industry leaders.

📌 Center Manager (Lucknow)
🏢 upGrad
📍 Lucknow