Responsibilities.

- We're looking for an experienced Customer Support Associate to join our Customer Success team.
- Reporting to the Manager, Customer Services, you'll be responsible for:.
- Experience assisting customers through chat and email support concerning scheduled changes, upgrades and migrations..
- You will create customer engagements following the project(s) assigned..
- You will maintain the balance between the customer's requirements and business..
- Maintain and share daily progress report..
- What Were Looking for (Minimum Qualifications).
- Must be driver and, motivated.
- Must be aware of every aspect related to our organization regarding processes, products and services and policy procedures..
- Drive customer engagements following a defined process.
- Excellent customer service skills.
- Excellent customer management and project management skills.




- Ability to drive closures with customers.
- What Will Make You Stand Out (Preferred Qualifications).
- Need basic understanding of TCP/IP and Networking..
- Any CCNA/CCDP certification is a positive..
- At Zscaler, we believe that diversity drives innovation, productivity, and success.
- We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure.
- We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs.
- For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website..

📌 Customer Support Associate I (Sahibzada Ajit Singh Nagar)
🏢 Zscaler Softech
📍 Sahibzada Ajit Singh Nagar